Intermountain Health Siena Clinic - Cardiology

I brought my 85-year-old father-in-law to his 10:45 AM appointment today. We arrived at the building at 10:40 AM, but mistakenly went to the wrong floor first. By the time we reached the correct suite, it was 10:53 AM, just eight minutes late. To my shock, the front desk immediately told us we had missed the five-minute grace period and would have to reschedule. No understanding, no compassion, no consideration for the fact that my father-in-law is elderly and walks very slowly. We live on the other side of town, and I had to take time off work to get him here. What makes this even more frustrating is that during previous visits, we've sat in the waiting room for 20+ minutes past our appointment time without complaint. But today, being 8 minutes late meant an automatic reschedule, no exceptions. For a geriatric clinic, I expected patience and empathy for elderly patients who may need extra time to navigate parking, elevators, and walking. Instead, we were treated with rigidity and zero understanding. Management seriously needs to reconsider this strict five-minute policy and train staff to handle these situations with basic compassion. Turning away an 85-year-old man for being a few minutes late, while routinely keeping patients waiting, is unacceptable and inhumane. I will be considering alternative clinics that truly care about their patients.

What has our health system come to? I waited two months for an appointment, only to have it canceled and pushed another two months out. When you finally get seen, the doctor looks at you without treating you like a human being, dismissing legitimate symptoms as if they don't matter. The only people who consistently show any professionalism or compassion are the techs and nurses. At my last appointment, I was fifteen minutes late and was denied service entirely. No understanding, no flexibility, nothing. Do yourself a favor and find a doctor who will actually treat you with respect and listen to you like a human being.

This is unfortunate day. I got to my appointment at 10:37 and was told it was a "strick 5 minute grace period " 2 minutes. Yes I own the accountability for being late, I live 45 minutes from the office. And I wasnt aware that my physician was still at the LaCanada Office. I even asked if she had a cancellation, i was told I would have to wait around and it wasnt guaranteed. Patient Service! Smh

Emergency referred over 10 days ago. The staff keep telling me it takes 4 days. We'll it's been 10. Git a hard copy of referral and they still won't schedule. I don't think I've ever dealt with people like this that truly do not care and just keep telling me wait. I'm Emergency referral and they simply DO NOT CARE. Each receptionist more uneducated than the next. Easy to just get rid of people that way. Not sure what Emergency referral means to everyone else 2 faxes 3 calls 1 er visit for a 53 year old single mother waiting with abnormal ekg's and pain. If you're looking for help DO NOT TRY TO MAKE AN APPOINTMENT WITH THESE PEOPLE

Stay far away from this place if you don't want to be confused for another patient and don't want to be talked to with an attitude. This is now two occasions where they treated my parents poorly.