Carson Tahoe Cardiology

All the folks at Carson Tahoe Cardiology were great. They exhibited a genuine concern for my welfare. In particular, P.A. Carmella Downing was exceptional. She treated me like we were family. I have a heart condition that initially raised some alarm bells, but Carmella took charge and made sure I received the care and tests that I needed. She made the test results understandable. She answered every question and concern. She really listened and gave me confidence. Top level care.

I just wanted to post this because I had a very nice experience at this office. The Dr. was attentive and made sure I was comfortable with my next steps. The staff was great and gave my some insight into moving forward with scheduling future tests. Thank you for your help with a scary heart experience.

Your "Do NOT Answer The Phone" policy just cost you $3995 for lab tests I had elsewhere. I played phone tag with your staff for about a week trying to get the information my health insurance company requested with zero success. I even drove the 20-miles to the Carson City office to get the information, but you would have thought I asked your administrative staff to swim the English Channel. I still didn't get the information I needed, so I drove to Carson Valley Hospital in Gardnerville. I handed them my paperwork and with a day they confirmed with my health insurance I was covered and called me to make the necessary appointments. I bet this happens a lot.

Horrible customer service! Office staff has no idea how to talk to patients on the phone respectfully. They call me to reschedule then-transfers me to schedule an appointment (that they're canceling )taking three days and five people in the office and about seven phone calls in order to get scheduled for a stress test.I was put on hold for 13 min before I hung up and called and threatened to speak to the office manager about their behavior. Suddenly out of blue, 5 min later somebody kindly calls and makes my appointment. These girls are incompetent and need more office training to run this business. Some of theses patients have cancer and are running out of time- so the phone game is not so funny.

Very disrespectful to customers time and requests. During my Dr appointment last year the Dr requested I call a few wks early to get a prescription for blood work. January 2019 I called to confirm my appointment for June 18th, 2019 and confirm they still accept my insurance. All good. I called at the end of May to have a prescription sent to me per the Dr's request. I was told by a nurse that if the Dr wants blood work he will do that during my June 18th appointment. Even after telling the nurse I'm driving over 500 miles for this appointment, that I was not staying in the Carson area and the Dr did request the prescription last year. The nurse had absolutely no interest in my request to with the Dr who requested the prescription during my last appointment. In fact was quite bossy and rude! Wish I would have saved her name. I arrive for my appointment, checked in and waited in the waiting room. While waiting the front desk person came out to inform me they do not take my insurance. After over 42 years in healthcare (over 23 years in private practice) I have never seen such disregard for a customers time and requests. If I had this type of incompetence and disrespect for clients in my office someone would be gone. I would give the Dr's I have seen in this office 4-5 stars.