Patient
My 10 year old Havanese/Tibetan Terrier mix was diagnosed with Chronic Degenerative Valve Disease and Pulmonary Hypertension. I took him to Dr. Olson in January of 2020. At the time, she appeared very competent and caring. She performed an EEG on my pup and created a very thorough summary of his condition and prescribed medications. Dr. Olson encouraged me to call her or email if I had questions or concerns. My pup was also being treated by a naturopath and that practitioner wanted some information from Dr. Olson in order to complement Gem's medications with natural supplements. I tried several times to reach Dr. Olson and SHE WOULD NOT RETURN ANY OF MY CALLS OR EMAILS. I only heard from her when I called the woman who made my initial appointment and explained the situation. The appointment setter told me that Dr. Olson's lack of response was unacceptable and she would contact the Dr. After that call, the doctor did respond to me, but only then. Three months down the road, my regular vet wanted to talk with the doctor to verify the amount of furosemide my pup was taking as he was on the highest dose that my vet had ever seen and her concern was that Gem was becoming dehydrated. AGAIN, DR. OLSON DID NOT BOTHER TO ANSWER ANY OF MY OR MY VET'S REQUESTS FOR ANSWERS. So, once again, I called the original appointment setter for Dr. Olson and explained that for the second time, she was not responding to us. Finally, Olson contacted my vet via her website and demanded a $185 consultation fee to discuss my dog's medication levels THAT SHE HAD PRESCRIBED!!! OUTRAGEOUS!! This doctor is a horrible communicator and I highly recommend that you choose a different doctor or you will be as frustrated as I am with such disrespectful treatment.