Trinity Health Ann Arbor Hospital

I went to Richert Health Building, to radiology, to have an X-ray in my injured left wrist, 11/18/25, At radiology registration, there was a complicated computer glitch, which caused a longer delay. I understand these type computer issues may occur. The staff apologized. Finally the computer glitch was resolved and I was called in to X-ray. I had the X-rays ( 4 views), then I left when complete. So 24 hours later, I still have not received the X-ray results from my patient portal, nor my primary care Dr. So I called Reichert Health Bldg. radiology, to inquire. The receptionist checked the status, and said " your X-ray has not been read yet". Although St. Joe's helps many patients and they have good patient experiences, but I sadly did not and still waiting to see if I have a fracture in my left wrist, or if it's a soft tissue injury. ___________________ As a former St Joe's employee, now retiree, I knew well our motto " Remarkable Medicine, Remarkable Care.". St. Joe's takes great pride in providing the best " patient and visitor experience". I did as well, however, it takes every employee to do their part to ensure that level of quality. I realize that everyone can have an off day, and may not serve at their very best as they normally will. I just would like to say, St Joe's Hospital took excellent care of me back in December 17, -21, 2012 when I was admitted through ER for a heart attack. I had a 95,% blockage in a left anterior artery. So I am grateful, that is why I took the time to address issues, because I know what great level of care, St. Joe's is capable of, and I just wanted to remind St Joe's Remarkable Medicine, Remarkable Care !

I have received care through Trinity Health for many years, but my recent experience at the hospital was deeply concerning and has significantly changed my view of this facility. Last month, I went to the hospital due to worsening symptoms related to an ongoing medical issue. My physician had already ordered testing, but the earliest available appointment was not until January. She specifically instructed me to go to the hospital if my symptoms worsened, which they did. At the time of arrival, I was physically holding my head up because my neck could not support it on its own. I was placed in a so-called "waiting for results" area consisting of multiple open cubicles in one large room. From my seat, I could both see and hear other patients. I overheard names, dates of birth, test results, and private medical discussions. This alone raises serious concerns regarding patient privacy and HIPAA compliance. Before a nurse even initiated an IV, a physician approached me and began discussing another patient's test results without confirming my identity. While I am glad that patient's urinalysis and imaging were normal, it is alarming that protected health information was shared so casually and without verification. Initially, the first physician and primary nurse appeared motivated to identify the cause of my symptoms. Unfortunately, that was the extent of the positive interaction. Following imaging, a scope was inserted through my nose and down my throat in the open cubicle, with no privacy whatsoever. The provider performing the procedure appeared indifferent and dismissive throughout. After a shift change, a new physician introduced himself and promptly discharged me, stating that my symptoms were due to "anxiety." When I firmly explained that I was confident this was not anxiety and asked for further evaluation beyond a single scan, I was still discharged. I left the hospital in the same pain and distress that I arrived in which is something that should never be considered acceptable care. Unfortunately, this experience mirrors one my mother had earlier this year at the same hospital. She presented with a severe, multi-day migraine accompanied by dizziness, impaired balance, and visual disturbances. While she was placed in a room initially, staff repeatedly ignored her clear history of requiring a pediatric needle and often ultrasound guidance for IV placement. Despite communicating this multiple times, two veins were blown before staff finally acknowledged what we had been telling them. She was placed on a potassium drip, which became so painful that she nearly removed the IV herself. When I went to the nurses' station to report this, I was met with an attitude and dismissal rather than assistance or redirection to a nurse. Only after escalating the issue again did staff finally intervene. She was eventually admitted to neurology; however, at maybe 8 in the morning, she was placed in a bright hallway, despite having an active migraine and despite multiple empty rooms being available. She remained in that hallway all day, exposed to bright lights and constant noise. During this time, she was subjected to staff conversations about their personal lives and overheard other patients' private medical information. Ultimately, she left that night because her condition had not improved and she was still in the hallway, with empty rooms still visible. She suffered for several more days with the migraine. We both work in healthcare and understand the realities of staffing shortages and capacity issues. However, these experiences seem to have common themes. 1.A troubling lack of professionalism and basic courtesy from a significant portion of the staff. 2.An alarming disregard for patient privacy. 3.Repeated, blatant HIPAA violations. Most of my family has used this hospital for most of my life, and nearly every visit in the past few years has resulted in a negative experience. Based on these patterns, this facility is no longer one I can recommend or trust for safe, respectful, or patient-centered care.

I want to say as a medical professional who travels states to state, I have encountered a many of different staff members, but from the emt, and officers who retrieved me from my car to the hospital staff here was the best experience I ever had! Everyone was so attentive empathetic and kind! I would choose this staff anytime! Especially Kelsi in ER! You guys were wonderful! And I feel much better. Thank you.

I am going home today from my spinal surgery in my deck and I want everyone who is reading this review to know how this hospital staff has been treating me like royalty. I love everybody from the house house housekeeper to the delivers of the food to the kitchen to the diet clinic to the nurses on the fifth floor to the manager, who I love on the fifth floor Two every nurse and technician that I have run into Jenna GENA Aimee Kim oh I'm going to forget names and I'm just so so happy that I was blessed to be put into this institution. This hospital is fantastic. I don't care what the other negative reviews are on it. The food is delicious. The people bringing me Medicine. Every three hours I apologize if my message sounds a little weird right now because I'm talking through my phone and my phone likes to add words and sometimes not so nice words to my message and I have tried to kill my phone several times. But I want you as the person looking into using this facility. I don't give it five stars. I want to give it 20 stars. this is the place to get Healthcare. This is the loving Hospital that has blessed me as a Santa Claus and has given me hope and I'm just so sorry for the tears but this is the best place and I want every one of you to know and I will constantly talk this hospital up. I can't explain to you in more detail how wonderful yes I can see eastern Michigan University from my window, which is my alma mater of course they planned it so that I get to see that but aside from that Trinity HEALTH Ann Arbor hospital St Joes is spot on and unbelievable so I'm giving my love to everybody, especially to you readers for putting up with my reviews, but I want you to know that this Hospital exemplifies faith hope and of all love are especially the love

My husband recently had back surgery at this hospital and I can't say enough good things about his experience. From the waiting room for family, to his own room, to the staff and even the food, everything was great! He was cared for so well by all the nurses. There was one staff member, Bennett D., on 5th floor East who was exceptionally kind to my husband. From taking care of him during his stay to bringing him to the car when he left, Bennett was always so nice and personable. Someone like him makes your hospital stay a lot easier so we appreciated him and all the staff. I would highly recommend this hospital!