Michigan Heart & Vascular Institute

Staff was very pleasant, very professional and the whole ultrasound process was very efficient. Gloria at the front desk was very pleasant and "welcoming", as was Stacy who performed the ultrasound and the young woman who took me back for the test. Good job; I appreciate it! (you should also have "comment cards" at the front desk -- I actually complete most of them!).

Front office staff was pretty rude during scheduling. I really don't understand how people are allowed to be like that and keep a job. I'll update my review if the actual appointment goes well.

The lack of communication is astounding. This is cardiac care. I've had 3 appointments and they keep giving me the wrong address. There is no one available to talk to you about this GROSS incompetence. I'm about to find a different cardiologist because of the lack of caring for patients' time and effort. My time is worth just as much as theirs. Very unprofessional as well as disrespectful

This organization is fabulous with emergency situations. They saved my life. However, the follow up stuff gets rather convoluted and downright stressful! Trying to get my prescriptions approved and filled EVERY time is an exercise in frustration and futility. So aggravating (which I might add is not a good state for a heart patient to be in!)!!! First, you have to remember to call weeks ahead of when your prescriptions run out. It takes them a long while to respond. And you have to do this EVERY time! Meanwhile, I am getting messages from the pharmacy that my prescriptions are not approved. Which then prompts another irritating call to MI Heart. And I am left wondering what going off all of my medications at once will do to me. . . It seems there must be an easier way to handle this aspect!

I find the lack of follow through in the office of Dr McCallister scary, and hap hazard to say the least. Considering that they are dealing with patients with serious heart issues, it can take numerous days to get a response/advice. I am usually forced to make more than one call to his office, and the last time even asked for a supervisor when I was told, "he got the message regarding your husband's high BP's, BUT we can't make him reply...He is a very busy man with many responsibilities!!!" I finally got the PCP to increase the dose of BP med, when I never got a call back... If the Cardiologist is too busy, then I think he needs to refer his patients to another physician who has the time and ability to respond to patients. I wonder how many patients die waiting for "call backs." Also wonder how many law suits have occurred with this poor patient care.