Dr. Saroja S. Jayakar, MD

Dr sorja is a great doctor very detailed listens and that is the only reason I give the 2 stars but her office staff is so garbage I just sat on hold for almost 10 minutes calling to see if she could refill a prescription from a surgery I had done I got maybe a sentence in talking to the receptionist seemed like she didnt want to hear what I had to say and just put me on hold before I could even relay why I was calling. Unless she gets a new staff I do not recommend this office

I was trying to wait to post my review until after I had calmed down, but more than a month after my last appointment with dr Jayakar and I'm still fuming. Things were awful beginning with the very first appointment. I switched to dr jayakar simply because another doctor I needed to see required that my primary care physician be one that was affiliated with St. John's hospital. I was actually supposed to have an appointment with dr Sean jayakar but for some reason was put with Saroja. Upon arriving to my very first appointment, I walked into the dirtiest waiting room I've been in...I didn't even want to sit in the waiting room chairs (there was also a dead bug that was smashed into a picture that's hanging on the wall... that was still there at my 2nd appointment!). When I first arrived at the office I was the only person there. I walked up to the front desk and signed in. I waited for a good 20 mins or so before someone behind the front desk even acknowledged me... mind you other people had come in after me and been greeted by staff. Finally I was asked if I was a new patient and if I had been given paperwork yet.. to which I replied yes I was a new pt and no I had not been given anything. I started filling out the paperwork, dr Saroja came out to get me, but because I was still filling out the paperwork she took someone else back and I proceeded to wait an additional 20 minutes to be taken back into a room. As soon as I meet her, I knew I was not going to keep her as my PCP. She has horrible bedside manor. She also would not order tests that another doctor of mine wanted done, but was told to ask my PCP to order so they were covered by insurance.... her response was that "I don't care what your other doctor wants, I'm only ordering what I think is necessary". Like really? I had made up my mind at the end of that appointment that I was never going back. Fast forward to a few weeks after my first appointment. I was busy looking for a new PCP, when I had a lump form very rapidly under my armpit. I did EVERYTHING I could to not go back to this office. I went to my dermatologist first but he suggested I follow up with my PCP. So reluctantly, I made an appointment. I got to my second appointment promptly 10 minutes before my appointment time. About a half an hour AFTER my appointment was supposed to have started dr saroja came out to tell me she'd come get me in 5 minutes. At this point I was trying to be understanding, but was already annoyed from my previous visit. 45 MORE MINUTES go by before she took me back (after she said it would only be 5 more minutes). I would have left if I had not been very worried about the lump in my armpit. At the end of the appointment dr Jayakar wanted to prescribe me antibiotics (even though I had just finished a round and both her and my dermatologist agreed that the lump in my armpit did not look infected at all and did not change from the first round of antibiotics)... she went ahead and still wrote me a rx, but she had one of the medical receptionists look up (on her phone) what to prescribe me and then was trying to figure out the quantity to write the rx for and tried asking ME if that was correct?? Seriously?!? I definitely never got that rx filled as I was scared the dosage was wrong... and I had previously mention to dr saroja that I would prefer not to take antibiotics as they bother my stomach and give me yeast infections and thrush. THEN. A month after my second appointment I get a $300 bill from the office. Itemized as: $200 for a 25 minute office visit, and $100 for smoking cessation Medicare. I went to the office for a lump in my armpit, not smoking cessation!! And I do not have Medicare, I have Medicaid (which covers my office visit charges). Luckily the women at the financial office was more competent than anyone at dr Jayakars office...she checked and found that the office had put me in as a cash paying patient (which I am not), and that they had probably mixed my chart up with someone else's.

I had an appointment today but decided after the rude and condescending treatment I received (before I even saw the doctor I was there to see) that this is clearly not the doctor's office for me. For one, the staff, front desk and medical doctor alike, are unprofessional. The Indian woman doctor said to me the following: "You came here to waste our time..........and your time" "So you want to interview the doctor *giggle*" "Maybe this is not the doctor's office for you then" after I tried to explain to her that I wanted to speak to Shaun Jayakar privately as I was not comfortable with the service I'd receive so far. About the service I'd received up until that point: I walked in with no one waiting in the lobby & with all windows to the front desk closed. It isn't a clear glass like normal, it is more like a tinted amber, which is weird. A white man walked in a couple minutes after me and the place came alive! Someone from the back came out and asked his name and the door to the front desk finally opened up! But I was still not greeted. Instead, I was asked "Are you with him?" and after I said no I was not given any further communication but she communicated to the front desk person who'd been ignoring me that I was a new patient. I did not know what that was supposed to mean but it resulted in her mumbling to me that she needed my ID and insurance card and then handing me some forms to fill out. I was still not professionally greeted by her or anyone. I handed her my IDs and sat down to fill out the forms. I finished filling out the forms and went to take it to the front desk whose window was closed again. This is odd to me and did not know if I was supposed to knock so I simply sat down the clipboard in front of the window and sat back down. Another patient had come in and I looked over and saw that the clipboard was still there so I got up and walked over to the window that was now open because she wanted to greet the patient that had just walked in. At that point, I realized that several people had came in and been taken care of (greeted courteously, taken to the back, assisted, etc.) while I was wondering if I was invisible. I then asked the woman to please give back the sheet of paper I gave her when she brought my cards and everything else as well because I was not sure if I wanted to keep or cancel my appointment. I also asked her if I could please speak with Shaun Jayakar because my intentions were not to not be seen by him since most times medical doctors simply do not know how rude and unprofessional their front desk staff is. I was given fake compliance & sat there for another 15-20 minutes before the Indian woman doctor burst through another door from the back & said my name. I walked to her, she asked me why I had not given the chart back to the front desk & I told her that I felt uncomfortable and wanted to speak with the doctor before I write this place off for good. She responded with the aforementioned before I asked her, "Why are you being rude?" What is wrong with me wanting to speak to someone about the front desk before just leaving?" We then went into a private room where I tried to explain to her that the service I'd received was unprofessional & did not feel right since I literally watched them interact and treat others like FAMILY AS SOON AS THEY WALKED IN THE OFFICE. One patient even called the doctor by his first name (which isn't a problem) & asked to speak to him & was taken back 5 minutes later. It is nice that they make their patients so comfortable but shouldn't new patients feel that way too? Oh & I simply cannot forget how the man who walked in just a couple of minutes after me was walking back out (2:50p) with a smile and a nice line of encouragement, "Good luck!". I swear to you he said that to me! As if he knew how shady this practice is and how they clearly extend professional and courteous treatment to those they feel worthy. Shaun Jayakar may be a great doctor & I was looking fwd to getting his advice on my suspected sleep disorders. Oh well.

The best doctors and all staff are helpful and friendly and they work with you

Good doctor Son also a doctor, love him