Eastlake Cardiovascular

Been a patient at Eastlake for years and never had any issues until recently. Took me over two weeks to get a refill on my meds and I was calling and texting for over two weeks. I always have pleasant interactions with the doctors, but I feel like that wait for even a call back is inexcusable especially when dealing with cardiovascular issues. I hope this was just an isolated incident.

Family member is a patient here. Decor of waiting room is absolutely depressing and chairs are cheap and uncomfortable. Insufficient parking, people were sitting in their vehicles in the parking lot waiting for spots to open. Only "3" handicap spots? These details are important and matter to the stress this puts on a patient and their family.

The MA that brought me back and did my intake was very rude. She told me to respond "yes" or "no" to her questions and that I didn't need to elaborate on everything... that's what the doctor was there for. As someone who works in healthcare as well, I found this to be distasteful. I can understand patients go off on tangents sometimes and give an unwanted back story but to be completely disregarded for what I consider a short elaboration to a question asked was uncalled for.

Such a poorly managed office. It took me over a week to get a call back after leaving messages each day for a week. The front desk people never smile which feels so unwelcoming. While the dr. Was fine, it takes weeks to get scheduled for testing. This adds more stress to an already stressful health situation. Beyond disappointed with my first experience here.

Everyone one truly cares about their patients as they were family. They respond quickly to your messages. I found everyone's bedside manor to be top notch. I found my cardiologist for life.