Patient
I've been seeing Dr. Elkus for I guess 7 or 8 years, and she is a consummate professional who answers my questions (and laughs at at least some of my jokes). What I consider an exceptional patient experience extends to the staff. Part of my annual visit is a CT Scan, which the office schedules for me, unlike other specialties I've encountered of late which have dumped the task on me. The whole process is effortless, and for that I'm a 5-star fan.