Patient
Came in as a new patient for a physical and they told me they didn't have the facilities to do my bloodwork and that I would have to go elsewhere anytime I needed bloodwork. They canceled my first appointment and didn't tell me. When I showed up the receptionist pretended she didn't see me and I had to call the office on my cellphone to get her to talk to me. The receptionist claimed they called me to reschedule and after arguing back and forth she finally admitted they didn't call me because I slipped through the cracks since I was a new patient. No apology. Dr. George is a nice man and seems knowledgeable but he is partially deaf and does not wear hearing aides. I was practically screaming at him in the room and he still couldn't hear me. He eventually stopped asking me questions and was flipping through my files to try and get the information he needed and then flipping back to my chart to write things down. We sat in silence most of the appointment. Very awkward experience.