Patient
Awful to deal with if you're going for sleep issues, front desk is rude and have poor customer service skills that you'd expect with most other doctor offices (i.e., places you're obligated by health issues to attend and service quality doesn't matter). In my particular situation, doctor put in the incorrect order several times with sleep office at Baystate and insurance, which became such a ridiculous hassle that it was laughable, and eventually not even worth the effort.