Patient
There are two front desk receptionists. One is named Gwen. The other person (not named Gwen) should not answer the phones. She needs professional training. We called to inquire about the insurance options of their office. She did not know the answer; which is fine. But she suggested I contact "the other lady" (I had to ask for her name) because she would know the answer. The receptionist suggested I call back later, with no instructions as to when I should call back, nor did she offer to write down my contact info and offer to call back. We would have been new patients, but the front desk person (not named Gwen) left a poor impression of the services we would receive there. That is unfortunate because we heard that Dr. Imelda was good.