Cardiovascular Specialists of Central Maryland

The front desk staff needs additional training in quality customer service. I've been a patient at this practice for over a decade and the patient forward approach appears to no longer be the standard. The medical staff are extremely professional, but that is not behavior exhibited by the front desk staff. Based on the comments, there is a consistent pattern or patient disregard. Needless to say, I'm looking for a new medical office for care.

I had a the worst experience at the front desk I have ever had in a doctor's office. As a doctor myself, I would never treat/dismiss my patients the way I was treated here. After driving around an extra 10 minutes in the parking lot, where it is often difficult to park, I arrived 6 minutes late. I was informed there was a no late policy, period and I could not be seen. The woman at the front desk was curt and not the slightest bit empathetic, even after I informed her I had recently received suffered a traumatic brain injury and struggled to get there that morning. JOHN'S HOPKINS NEEDS TO HIRE PEOPLE THAT HAVE A CLUE WHAT CUSTOMER SERVICE MEANS. This office receives a low review score in the 2's. The doctor's are great-front desk horrible. Side note, 2 days ago, the office had NO problem having my brother wait 1 1/2 hours to be seen beyond his initial time!

The front office staff is horrendous and there's one particular person at the front desk who is very loud and obnoxious and absolutely lacks even a hint at even the most basic level of customer service! The office is very dark and dim and it reminds of walking into some sort of horror movie set! I saw Dr Adrian Le Preston and I wholeheartedly do not recommend her at all! She is very brusque, rude and lacks bedside manner! I initially came for diagnostic testing and was abhorrently turned off by all of the cameras mounted in the exam room which is a absolute breach of patient privacy! Then I had followup with Dr. Preston and expressed my concerns regarding some unusual and frightening symptoms that I was having for months and while my tests results did not show anything of serious concern, Dr. Preston told me that will have to just "live with it!" I took this remark as incredibly offensive and dismissive! Avoid this practice at all costs and don't be fooled by the JH affiliation as bigger doesn't always mean better! It's run like a factory-styled medical facility!

Took my mother to see Dr. Schwartz for an initial visit. I agree with other reviewers that everyone--from the front office staff to Dr. Schwartz--was kind, patient, and thorough. Dr. Schwartz had great energy and took the time to clearly explain my mother's EKG results and the next steps in her care."

Saw Dr. Khan after a high heart rate scare and getting checked out at the Howard Hospital ER. Dr. Khan was very pleasant and caring. He reviewed all the test results and answered all my questions. Very nice experience with him. Would certainly recommend.