Childrens Heart Institute

We've now had two disappointing experiences at this pediatric cardiology clinic. At our first visit, we were asked to arrive 15 minutes early, but the office didn't open until the exact time of the appointment. Our infant needed imaging, but the process wasn't well-supported -- we were told he had to lie flat on the bed, and he was terrified. No alternate strategies or tools were offered, and we ultimately couldn't complete the imaging. Our insurance was still billed despite the visit not being successful. We gave the clinic another chance a couple of months later, but the staff never showed up for our scheduled appointment. We waited for 20 minutes after our appointment time, couldn't reach anyone by phone, and even central registration couldn't locate any record of our child. Overall, we left without being seen again and without any communication from the clinic. Sadly, we can't recommend this office based on our experiences.

The doctors, nurses and receptionists are great. They're billing department is terrible. They don't know how to deal with insurance issues and then argue with the patient or in this case the patients mother. If your child has to insurance becareful they do not know how to handle it. This is just a billing dept issue. The rest of the treatment was fantastic. Just be prepared to be harassed and treated as if you have done something wrong when you haven't

The older receptionist at the front desk has a horrible attitude! Everyone in that place has an attitude problem that needs changing. It's super small and there is no bathroom so god forbid your child needs a diaper change! The wait time is super long as well and that's even if you arrive 10 minutes before your appointment time.

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