Baptist Health Deaconess Madisonville

I like my PCM - Maryssa Coyle as a person but the office has been not great. I have been in twice this month, (having to drive 40 min one way for care) once for a new patient appointment with blood work done & today where I needed to receive an X-ray. Office staff was friendly but there is absolutely no follow up or a step forward when you need one. Just a "will call if we see something" while being left in pain with no treatment or a path forward. I have to wait the next day or even two days, to get results or a treatment. Not knowing if what I had was serious or not. I called and have left messages, no phone call back. I've been through many doctors and although they are nice when you're there, there is no after care when you need it. Will be finding a new doctor closer to home in the future

If i could give negative stars I WOULD! I traveled an HOUR to be turned away for my appointment bc i was recovering (with no fever) from the flu! This is AFTER THEY RESCHEDULED ME to this location when i was originally supposed to go in my town. And did they call to let me know ? No they did not so i missed it and have had to be rescheduled 3x. Want terrible service regarding your health? Want to wait months on end to show up and be turned away or have the location of your appointment switched without your knowing well Look no further!

We wouldn't go anywhere else! Love our docs! Fantastic treatment from the moment we walked in! We've been seen and go through surgery at the Same Day several times. Sleep Med couldn't be any more perfect for care! Always caring and professional.

This hospital is literally awful. The staff does not communicate with the patient. The wait times are ridiculous. We sat here in the ER room waiting after coming in and being evaluate for chest pain. Not one medical staff member, or staff member at all even stopped to check on the patient for 3 hours. The vitals machine wasn't even hooked up with tele, and they never noticed. It is dirty and the medical management is awful. Literal bug traps with dead roaches left in the room. The garbage from the previous patient is in a patient belonging bag next to the bed. I feel for any patients who are truly having a medical emergency and this is the only hospital nearby. They need to do better!

I was referred to Dr. Sandhu for a hysterectomy. I was scared to go to a small town hospital for such a big procedure, but I trusted my gut that she was professional, sweet and down to earth when I met her! I'm so glad I let her do my Hysterectomy, she was phenomenal in every aspect! She did great, I feel great, everything went perfect! All of the staff was wonderful from pre op, surgery, to post op! No complaints at all! I would highly recommend Dr Sandhu and the surgery team at Madisonville Hospital. Dr. Sandhu is so down to earth, easy to talk to and ask questions, she let me know real quick when I was concerned about surgery that as a patient I was the most important, top priority and she would take care of me! Love her