Patient
I took my 87 year old mom to her appointment here. I brought my 5 month old and my 13 year old who has special needs along with me. They have always gone everywhere with me without any hassle and there has always been understanding. I know we are living in Covid times, but there needs to be some consideration for special circumstances and special needs. When we got through the door, a woman was tending to the Covid table. She took all our temperatures, asked questions and then told me that I couldn't go into the appointment with the kids. We would have to wait outside the building. I tried to explain the circumstances but she interrupted and said she didn't want to hear. She was too busy. We stood outside that office for 2 hours and 15 minutes while we watched her at the table sit down between taking temperatures....on her phone and reading a book. Before my mom came out we had to go to the bathroom at which time we came in and she said she needed to take our temperatures again. I couldn't believe it since she basically watched us outside for the whole time. It was quite the ordeal. I do believe the doctors and nurses are high-quality here. I am just upset at the treatment we received at the door. I tried to reach out to management but never received a call back.