The University of Kansas Health System St. Francis Campus- Heart and Vascular Center

I have always received excellent service at the Heart Center. They are a great group of professionals who sincerely care for the patients that come into the office. I refer this Heart Center to everyone I know that needs a Cardiologist.. Dr. John Joliff and Dr. Diane Wilkins are top notch in my opinion. I have been a patient of theirs for 20 years.

Was told by a male nurse there i couldn't have another cardiologist at stormont vail I had to pick one place or the other . What if I want a second option. I have more than one dentist. If my primary care can't get me In I have to go to another doctor at a walk in facility Seeing more than one doctor. He was very rude. Was asking about their 400 plus facility charge on top of the doctors charge when you go there for a routine appointment that lasts about 15 minutes and and was told if you pick here you will pay the facility charge. My insurance has starting saying the facility is out of network but the Dr is'nt. Trying to figure that one out. Talking to there patient advocate about a problem is just a waist of time. She won't call you back and does nothing to help you as far as im concerned. Oh well that's my last place I was seeing at ku health systems had to move to stormont vail for everything else cause of them and there coding and billing practices. Could not explain to them that my insurance wouldn't pay for a office visit and a procedure for the same day. Which i was only there for a procedure not a office visit. Storemont vail understood and seemed to already know and had no problems with billing.this was at another ku facility. and no help from patient advocate again with that situation either. I read where alot of states have put a stop to that facility charge. Ks needs to get busy on that too. Stormont heart center doesn't have the facility charge. Please don't leave me a generic message about we want to learn more. You have my no in your file call me if your really interested in what's going on

After waiting 40 minutes and other patients who came in after me being called, I let someone know I had been waiting for that long. Their reaction was "what was your name?". Apparently the person at the reception desk missed pushing the button to indicate that I had arrived. I received many apologies but that didn't give me my time back and the incompetency was blatant.

Edit. The office manager called to say this is correct, they do not have schedules for APRNs because they move around too much. My review still stands. I guess if they move around that much, I'll start over with another doctor when it's my turn to receive a phone call for an appointment. Get a better primary care is not an answer either as they won't manage prescription they didn't even prescribe. Kristen was great but my review is low because of the office staff. Not being able to make a follow up with an APRN makes no sense to me. Why put me with an APRN when I can't follow up with them? I wont be taking the medication as someone needs to manage it and without the ability to follow up, no one can. I hope Kristen can go somewhere else.

I love the staff at Saint Francis. They are so caring. They really know their stuff. I had weight loss surgery July 2022 and it was the best thing that I have ever done for myself. Anytime that I need anything, I know that I can call and either talk to someone or leave a message and get a call back and get my answers to my questions. My mother-in-law has also been a patient there and the staff was absolutely amazing to all of us. They took really great care of her and answered all of our questions and concerns.