Stormont Vail Health Emergency and Trauma Center

I was taken by ambulance to the ER. I was unable to drive due to the pain. In MS, that automatically warrants an ER room. Here, I was transferred to a wheelchair and remained in the ER lobby for 4 1/2 hours. I was in extreme pain caused by a bowel obstruction. It was a 10 on the pain scale. I was admitted to the hospital. Initial treatment for this is pain management, and allowing the bowel to relax (no eating or drinking). A NG tube is inserted to keep all stomach contents from making it to the small intestine. The main thing my nurses needed to do was keep my pain under control. The doctors orders allowed for fentanyl every 2 hours. Due to the extreme pain, something I am usually quite tolerant of, I asked for it every 2 hours. I suffer from chronic neck and back pain. Some of the nursing staff reacted quickly, as they should. Other times, it was up to 2 hours before I received it. It was not an isolated incident. That is unsatisfactory. Unfortunately, when given sporadically, your pain level creeps back up to 10 and you basically have to start management all over again. This roller coaster turns into absolute frustration because there is no reason for your pain level to reach that level again. I do understand that nurses can become busy and you're next in line. In that case, the charge nurse should step in and assist, which happened during one shift. Only one shift. The last thing you want to hear, when you call for the nurse is someone else saying "I will let your nurse know". Are they actually doing so? How many times should you have to call for help. In short, in it's 4th day of this roller coaster ride, I demanded the IV and NG tube be removed and I checked out AMA. Having chronic pain, with pain meds at home, I felt I could manage it better myself. It was amazing. I couldn't get pain meds for 2 hours this time, again, after I requested it. After making the demand to leave, I had 3 nurses and an aid in my room in under 3 minutes time. That should have been the level of care all along. Not just when a patient has had absolutely enough. I read the discharge summary the next day. The doctor said no good reason was given for my departing AMA. I guess that further shows the integrity of some of the nursing staff. They did not pass on to the doctor that they were proving substandard care, which was 100% the reason I left.

BP was very high, entered the ER in about 5 minutes. Spent the usual time collecting vitals. I felt everyone was very professional and courtesy was wonderful. Following day I went to get my medical records from the visit. Very smooth transaction. I recommend this medical facility.

Came in to the ER after dizziness and a fall. Admitted overnight. Everybody that I came in contact with from the nurses from the doctors just everybody was just wonderful and really put me at ease and took great care of me. Would recommend facility to everyone.

I was admitted to this hospital on May 23rd, 2024. It was by far the worst 2 weeks of my life. After a work injury where a 9'' angle grinder disc exploded and perforated my small intestine, I sat in their triage area for close to an hour in extreme pain. I was very vocal about my discomfort, but was not given the time of day by any staff. They were very quick to dismiss my concerns, and although I did receive pain relief, it was not enough to reach the breakthrough threshold, leaving me in lasting discomfort. During my overnight monitoring in a room, I experienced extreme abdominal pain after rolling over in bed. During this time, after hammering on the nurse call button, the surgeon's assistant(?) comes in and starts to tell me something while I'm in the worst pain I've ever experienced before or since. To this day I cannot tell you what that man said to me. I do not remember a word. I cannot fathom what this guy was thinking, watching me writhe in pain while he spoke. This speaks volumes about how this hospital will treat you, I truly felt like a line on an excel spreadsheet. Additionally, after the surgery where they removed the damaged portion of bowel, I was kept on NPO. Which I understand was needed. After 3 days (IIRC) I was moved to a liquid diet. What I was not told was that I was moved to "as tolerated" for solid food shortly after. My whiteboard was not updated, nor was I informed of this change. It seems the haphazard game of telephone didn't quite reach me. I'm a calm individual. I can tell you with a straight face and in complete confidence that that was the closest I have ever come to berating someone who's job it is to interface with the general public. Words cannot express the rage I felt when I was finally told about this on Tuesday the 28th after not having eaten anything since 3pm Thursday the 23rd. Mind you, I had my NG tube removed from my nose before I was put on a liquid diet. My stomach was kept perpetually pumped for the extent of my surgery recovery. I understand this was required by the procedure, but words cannot express the hunger I felt. They also had a massive oversight in charting which still bewilders me. I'm a structural steel fabricator/welder, and I wear composite toe logging boots, and was wearing waxed canvas pants that day, with a multitool, keys, etc. all in my pockets. I was weighed wearing all this when admitted to the emergency room, and then once again the following day wearing nothing but a gown. They noted a "drastic weight loss" in the realm of 10 pounds. The fact that not one of the techs or any of the other staff picked up on this, even after commenting on my pants & boots several times confuses me.

Came in when we first moved to Kansas , couldn't even have insurance from my job yet and now they are suing it's crazy to believe that , I'm sure there is plenty of people that "are not " suppose to be here, and given free health care with no repercussions. Just go somewhere else