University of Kansas Health Systems - Great Bend Campus

We were traveling from put of state. I had to bring my 1 year old because she wasn't acting herself after we swam. They took her back quick. Nurses and doctor went in immediately. Very caring staff.

Stay away from the emergency room horrible nurses and staff . Treating patients like trash. could hear them making fun of patients and talking down to them, goto hoisington hospital just north of great bend

Was put on hold for over 3 min nobody answered main phone. Just got recordings of the help the wanted for staffing. Get a fing operator!!!

Terrible communication!!! Scheduled everything for my surgery, got there, then they said they couldn't do it!! Worse hospital I've ever been to!!!

Over a long weekend a family member had a small injury needing to be looked at. We went to the ER and were taken into a room. A nurse took quick vitals then we waited for an hour. A nurse practitioner or physicians assistant came in, ordered x rays. 30 minutes passed x ray tech came in. 30 more minutes passed we were taken into the actual ER. The staff told us there was a break. I asked what type of break and the location. Usually imaging is shown to patients in upon request, the staff member pulled up at Google Image, not my family member's image and said it is 'like this' as she showed me the Google manage her phone. We waited about another 30 minutes before someone came back with casting material. When I asked again to see the break, I was shown Google image on the phone again. Then the NP/PA splinted with casting material and said we needed to follow up with an ortho. They said they were going to schedule at Great Bend ortho, we explained we would need to follow up with our General practitioner instead . They neglected to listen and scheduled us at Great Bend ortho. We had to cancel when GB ortho called us. We followed up with our general practitioner, who could not see the type of break ER diagnosed; but instead saw a very small, stress injury. The ER casting was removed and a small splint was placed. I wonder if this is why I was only shown Google images in the ER, or if the fracture the radiologist saw was so small the bone had healed in the few days between visits. The bill arrived at was quite pricey especially with the lacking communication and transparency with the injury and limited care provided. Had this not been a long weekend, we would have waited the day and visited our general practitioner, but didn't want more injury if there was actually a bigger problem. I am optimistic that this hospital will work to improve their process, communication and transparency with care with minor injuries in the ER.