The Iowa Clinic West Des Moines Campus

I recently had a septorhinoplasty performed by Dr. Brett Baldwin at the Iowa Clinic and, unfortunately, my experience was disappointing. While Dr. Baldwin is a kind and personable physician, I was not satisfied with the surgical results. My main concerns going into surgery were a dorsal hump on the bridge of my nose, a crooked nasal alignment, and a deviated septum. Only one of these issues -- the hump -- was successfully corrected. My side profile does look improved, but my septum remains deviated and my nose is still noticeably crooked. This was my second septum surgery at the Iowa Clinic, and both attempts have been unsuccessful in resolving the issue. Dr. Baldwin had assured me that his technique would provide a more permanent result, but that unfortunately was not the case. I was also disappointed to learn that the crookedness was apparent even at the end of surgery, and that tape was used post-operatively in an attempt to correct it rather than additional surgical adjustment. Considering this was an open rhinoplasty, I had hoped for a more thorough approach to achieving symmetry and overall correction. I cannot recommend this clinic for rhinoplasty or septoplasty based on my experience. I would strongly encourage anyone considering this procedure to seek a surgeon who demonstrates greater precision and commitment to achieving lasting results.

The Pulmonary department has told me now three different times, twice by a nurse and once by a lady claiming to be a supervisor that they were sending my referral over to the Gastrologist, at unity point. Twice I have checked, No referral sent. This has been a horrible experience since my second appointment with Pulmonary, if I did not need this done I would not worry about it. Again I will try one more time to get a referral sent for the 4th time. Do your Jobs.

This facility gave me hope that it's possible to create well-run organizations - evidently by listening to those who know the field best! I didn't know it was a physician-owned and run clinic, but I was so impressed by my visit that I looked it up to find out why. My experience was both efficient and kind. I felt like a valued human here talking to real people. All of the staff were so nice and in good spirits. Seemed like a good place to work too. The bloodwork lab was bafflingly efficient I was in and out in 5 minutes for a lab that was ordered minutes prior in my appointment.

This place has lost ALL concept of patient care. Not only have I left messages in the GREAT portal that went unanswered for months, but I have been shoved from one uncaring, non observant person to another for something my primary care doc should have taken care of but I have spent ridiculous amounts of time in the exam rooms waiting to be seen, only to spend possibly 5 total minutes face to face with said person I waited for. All while paying ridiculous co pay after another & yet another all on the same day. I literally spent hundreds of dollars in less than 2 months in co pays. Dr Rydberg is supposed to be my primary care Dr but good luck getting in to her in less than 6 months. These so called Dr's can't so much as look up from the computer screen to have a solid interaction with you. Then to have an appointment & be asked to come back the next day for the very appointment I had was utterly shocking. I made that very appointment for a reason, and then to be rushed out because you get 20 minutes whether the Dr is there with you or not and get charged for it. OUTRAGEOUS to say the very least. Today was my very last straw with this place. Follow up appointment for the very reason, I initially began this while deal for. I'm a few minutes early, checked in on line, wait any 10 minutes or so in waiting room. Thinking cool hopefully it won't take long for Dr Rydberg to come in. 40 minutes later, after being put in the exam room, the minimum vitals taken, and then I wait. 40 Minutes later, are you kidding me? Nobody gives a status on when I might see this Dr that I had an appointment with. After 40 minutes I'm done. It's called an appointment and accountability and do your job, you one the one you went to school for. The one people rely on your schooling and training for. The job where people's lives are in your hands. And you can't make my appointment. The one I pay for. NO, I am done with the Iowa Clinic. You can rest assured, I will be making my voice heard!! And I'm not paying you for your missed appointment with me. Not only was this very disrespectful but it clearly shows that you're patients health doesn't matter to you. Maddening is an understatement.

Great service great people. Extremely well please. Nice to have a place that shows concern for the patient. Very knowledgable staff. Audiology department was extremely helpful and understanding. First time hearing aide user they walk me thru everything answered all my question thoroughly highly recommend them.