Patient
My father went into ER around 6:30pm vomiting blood, was triaged yet not called back until 3 hours later. He was then admitted and stayed inpatient for a little over 3 weeks. I will say there was a few fantastic nurses and CNA's who truly love their job and gave exceptional care. Had it not been for them I would have urged for him to be transferred. He stayed on the 3rd floor and then moved to the 4th floor. I called patient concerns and grievances and left multiple messages for a Lydia. At some point Lydia transferred my voicemails to a Megan and she did give me a call while my father was still inpatient. I did stress the importance of patient dignity and wanted to make sure my father was receiving impartial care. (i.e. Doors should be closed during bed pan use/ cleanings, there should not be comments from nurses or CNA's about any patient needing to be cleaned/ cared for, and cleaning of items needed to be a priority. Pics below show state the room after things were 'cleaned') Megan did comment about calling while my father was in their care was not something people did, and that it was usually after the fact. My mother stayed every night at the hospital except 2 because she herself had to get stitches after a fall. On the first evening alone they realized my father needed a 'sitter', yet they removed that care the second evening. My mother was told someone would be with him, but my father also fell out of bed that night. She stayed with him from that point on. I called again to leave a voicemail for Lydia and asked for a returned call from her or Megan. Megan called the day my father was transferred and had a supervisor on the call. I was very disappointed that this did not seem like a priority at all, but yet a burden to make a call and listen to concerns for a patient that was just in their care. Once he was ready to be transferred to a rehabilitation center to make sure he received PT and OT we had to work with the social worked name Stef. Stef was very emotional and took things personal. She was unable to provide impartial care to my family and did not communicate unless we called her. My father fell out of bed on a Tuesday and I did not hear from her at all and we had no idea when he would be transferred. On Thursday that week she saw me in the hall and I stated I hadn't heard from her in a few days so we didn't know what was going on to which she stated 'Oh I told you, if you have questions call!'. I gently let Stef know that I have a full time job and I was hoping she would be able to update us without having to ask. She then replied 'Yes, I have a full-time job too!'. I then gently reminded her that this was part of her full-time job. Stef became very hostile and emotional. It's almost as if she was looking for an argument, and I was pushing my father down the hall in a wheelchair so I just told her to have a nice day and continued our walk. Stef proceeded to walk form the break room and nurses station and pointed at me multiple time. As I retype this I honestly cannot believe this situation happened. Especially taking into account my father was inpatient for 3 weeks. Stef was not able to provide adequate support or resources to my family. My father was transferred on a Friday and a different social worker (male) called and left my mother a voicemail around 8:30am to let her know he would be transferred about 11:45am. We were not aware as to who was transferring him and even when the facility came to pick him up, they were not told what kind of transfer he would be meaning he could not stand on his own. I am thankful for my own network and resources to support my family through this process. I cannot imagine being a family member of a patient with no way of knowing what questions to ask or who to reach out to. Finding guidance in advocating for a loved one should not be a privilege, it should be the baseline for all patients and families available through the facility they are receiving care. At the end of the day, I do hope this review will save another family from choosing Methodist Jennie Edmundson.