★
The ER at Memorial is awful. One of the worst I have ever been in, and I wasn't even the patient. My mom is 80 years old. The first time I took her, we sat in the waiting area for several hours because "there were no beds available." Today, 12/15, my mom had to be taken there by ambulance as I was not able to accompany her with my little one. As of now, she has been sitting in the waiting area at least 2 1/2 hours. Severely ill, with no one there to even check on her or assist her. I called the ER twice, and neither time did the girl that answered the phone provide a first name. The first call she lied and told me blood work was completed, come to find out it wasn't. When I called back again I advised on this, and she changed the story, oh it was ordered. They are snarky, and do not want to assist up there. Both visits have been awful, and this one is still on going. I don't even have to wait in order to complete this review based on the first experience, and now this. She literally has no one there that can assist her, and instead of helping, if feels like you are punishing her for that. All these horror stories of hospitals you hear about... Come to find out Memorial Hospital ER is one of these. I can not say enough of how disappointed I am that you fail your community like this. If I could give less than one star, I absolutely would.
**Update - here we are 6 hours later, and still no assistance. When I called to ask if someone could check on her, I spoke with a nurse. The nurse told me he checked on her and spoke with her. He in fact did not check on her. Said her name, and sat back down. So, I was lied to. I understand it's a waiting room, however, I specifically asked for someone to check on her as she was feeling dizzy. She obviously could not get up to do so. To lie to patients is wrong and it's an integrity issue which needs to be addressed.
★★★★★
My stay at Memorial was lengthy. What started in the ER and continued through ICU and then to the 10th floor. The surgeons and staff on the ICU were great. I wasn't awake and aware for most of the time I was in there but my family said wonderful things. Once on 10S I met Dr Patel. This doctor went above and beyond. He put in effort that I've never seen another doctor exhibit. And last but not least the hands on staff that tend to the parts of caring for a patient that aren't so glamorous. Thank you to all of those people who made awkward as comfortable as possible. The wait time for the ER is the worst part of the journey. But the care made the wait worth it.
★★★★★
I just had my baby on 10/30. I had an amazing experience with both the labor/ delivery and postpartum departments!
This was my 2nd child but first that I birthed at Memorial hospital. The nurse's that I had were caring and made my experience that much better.
I did have an induction as I was 9 days past my due date. The doctors that started the process were very informative about every step of what they were doing, why, and what the possible risks could be. As someone who has major anxiety associated with hospitals, every staff member that I came in contact with made me way less anxious!
I absolutely adore the 2nd year resident that I'm pretty sure delivered my baby. She was so sweet, very knowledgeable and was just very calming to be around!
Also one last thought. The nurses that did my IV ports did an amazing job, I have always have bruising after I get blood drawn or an IV line put in. But this time I have had none! Color me very impressed with the nurses I had at Memorial Hospital!
★
They had absolutely no reason to cut my clothes. I have suffered from the same symptoms and went to multiple other hospitals and then this one does this
None of it even makes sense because if it was to quickly get access to my body you would cut up the middle but they cut up both sleeves and then cut the Jordan symbol out of it on purpose and then cutting down the pants which again there was no reason for them to need access to that area of my body, they cut up both sleeves, Ted icing on top of that they cut my t-shirt up the same way they cut up my sweatshirt. $240
Someone just felt like being malicious because they have to deal with all the homeless people and all the stuff downtown so they devalue people when you go there so I would recommend highly if you can go to any hospital definitely don't go to that one because they do not value you, they do not value your possessions, they will not take care of you, and they will treat you like the homeless population
★★★
Admission to ICU
Dear Team,
I hope this message finds you well. I am writing to express our deepest gratitude for the exceptional care and support you provided during a tremendously difficult time for our family.
As we navigated the challenges of our father's head bleed from a fall, your warm smiles and caring attitudes helped us to transition into our new reality. Each of you--from Bailey RN, Keegan RN, and Hayli NT in the ICU, to Ashley RN, John RN, Elisa NT, and Ahnya NT, Patricia RN, (she personally went downstairs and picked up my parents door dash order.), Khloe NT, Devon RN on the 7th floor, as well as the Chaplin and Dr. Shaikh (Thank you for list to our concerns and for advocating on our behalf), Dr Porlie played an integral role in our journey.
Your kindness, compassion, and attention to our needs did not go unnoticed. You took the time to learn about us, which made the experience more bearable.
Thank you from the bottom of our hearts. Your dedication will always be remembered and appreciated.
Thanksgiving Day update 2025 I recently started with 5 start but unfortunately I had to decreased.
I wanted to take a moment to share our recent experience over the past eight days while our father has been hospitalized.
At the start, we were fortunate to have competent registered nurses and doctors. However, we also encountered some healthcare professionals who seemed to neglect their professional competencies.
Our recent interaction with Dr. Porlie, the nephrologist, during our hospital stay. When he arrived at our room, he noticed the COVID isolation sign but chose to proceed to open the door and shout his orders from the threshold.
This approach disregarded the need for privacy for our family during such a vulnerable time. While I understand the precautions in place due to COVID-19, there are alternative methods, such as telehealth consultations, that could have been utilized to maintain proper doctor-patient etiquette and respect our privacy.
I believe improvements can be made in communication techniques to better accommodate patients in isolation while ensuring their dignity is upheld.
It was truly Dr. K--whose last name is impressively lengthy--who turned things around for us. His intelligence and compassionate nature helped clarify the reasons behind various treatments, which ultimately highlighted how our father's care could have been jeopardized, contributing to unnecessary extended days in the hospital.
To all the families facing similar challenges, I urge you: if your loved one is hospitalized, DO NOT LEAVE THEM ALONE! Be there, be present, and don't hesitate to ask questions.
There is a clear distinction between standard care, which is merely keeping a patient alive, and outstanding care that goes above and beyond. Unfortunately, we began to observe a decline in the basic level of care our father was receiving, prompting us to advocate for even the most fundamental nursing duties. As the days progressed, we noticed a distressing decrease in the care quality.
If your family member needs to go for any tests, accompany them to the area. While you may not be allowed inside the testing rooms, your support in walking them down can make a significant difference. Be mindful that not all transporters have the same level of dedication.
Thank you for taking the time to read my review. I hope it helps others navigating similar experiences.
