★★★★★
The wait time was long, but I was not a high acuity patient and completely understood. I was still in and out with testing in about 3 hours. I was triaged and had labs drawn immediately which was awesome and significantly shortened my visit. The staff were absolutely amazing, they were compassionate and efficient. I noticed that they treated other patients in the waiting room respectfully and patiently. I never felt like I was bothering them and the doctor was very willing to answer my questions and explain what was happening to me. It makes such a difference to be treated with kindness when you're suffering. You guys are doing fantastic work, thank you.
★
So I have had many experiences at this hospital. There hasn't been many good experiences here at all! I know it's not the attending nurses and doctors fault. The higher ups are to blame and to me that's just unacceptable. I waited in the ER for 3 hrs on the brink of DKA and there was a guy with his toe cut very badly and we both sat there for that amount of time. You guys really need to take time with this and solve it. It's not the doctors or nurses or any of the staff that do actual work. It's the higher ups and they are terrible at doing their job! Love the actual help but the other ones you don't see....not so much!
★★
Don't come here if you're diabetic, especially if you are 1.5 (Lada) diabetic, brittle diabetic, and have chronic pancreatitis caused by immune diseases. Some nurses nurses and drs understand and are nice/compassionate but very few. The others think they know more than you about your own body and how it responds to different meds and therapies and are "TEXTBOOK" drs and nurses. They do everything according to what textbook says with no or little variables. Drs have said I AM the variable!. Most of lie and manipulate in the notes,logs, and records of what was said or done which demeans the patient and pt end up getting worse neglect than what already was. Make sure you an advocate with you at all times as a witness if anything happens. Don't come here in pain because even asking for ibuprofen or when they ask what you've the taken in the past makes them treat you like you'r drug seeking. 3 of photos. Got infected both hands now and they blew things off untill finally upped from tramadol to little Dilaudid. They just upped that 2 doses or so away and was finally working to relieve pain down to maybe a 5-6. Techs here are rare to find. I had to poop in the waste paper basket yesterday because "the tech was busy giving a PT a shower. So i guess some nurses can't/won't help disabled just walk with to the bathroom? They block/hinder the chain of command respectfully needed to complain or file a complaint. A lady that said she was some kind of administrator just happened to come by the other day when something happened but you could tell she didn't care about my side. It's like the police blue code that they stick together no matter what thing. So there's nobody to complain to that will actually listen instead of just hearing. My call to administration went no where. No reply. I have different diabetes that they're trying to treat like you would type 2. They're not taking into consideration that I know what works and don't work and know best what does at least for ME. I have diabetes that says dont eat and be careful of the amount of carbohydrates, but EPI that also makes me malnurished and depleted of most nutrients and vitamins even if I eat whatever I want 24/7 without the right amount of pancreas meds and their not even doing THAT. So I'm here literally starving and malnurished, proved by being on person and the labs and they could help me in the areas needed but won't. I'm diagnosed mild dementia and moderate cognitive impairments, NOT stupidity. I don't have an advocate and i'm not being treated good by most here and even intentionally demeand by a few while i'm terminally ill, sick now too, (there's differences between ill and sick), and i'm literally starving but they're playing textbook doctors.
★
DO NOT GO TO THIS ER. I REPEAT DO !NOT! GO TO THIS ER. Have come here multiple times due to symptoms caused by my stage four endometriosis. Was once actively in the er and had been just given dilauded due to my pain severity (was genuinely writhing in pain), i went to get a ct scan to make sure my endometriosis was not fusing any of my intestines together, in ct i was first asked if I was "always jumping out of my skin like that" as if i was not ACTIVELY ON DILAUDED FOR A STAGE FOUR CHRONIC ILLNESS. I then informed them I have an extreme sensitivity to anything being pushed in my iv due to my ocd and asked for anything to please be pushed slowly, immediately after saline was pushed quickly and directly into my iv, this then immediately led me into a panic attack. When I asked if the ct tech could stand in there with me while the dye was put in my iv as to help me stop freaking out, and was immediately told no, they then tried to line up the machine and were obviously unable as i was shaking and crying. She then told me i had to hold still or it wouldnt work, so i responded with "i told you this would happen, could you at least talk to me while you do the scan?" I was given no answer then a minute later i was told to hold still even more aggressively, and i responded by saying "I TOLD YOU IM HAVING A PANIC ATTACK, CAN YOU NOT TALK TO ME?" To which the woman responded by saying "maam. What would I say?" Then after one more attempt, she then came in the room and held my arm as they pushed the dye, said its ok one time, then left to do the scan. The COMPLETE lack of bedside manner had both my, and my roommates jaw on the floor, as of course when I returned from my ct I was in shambles. This is all while in extreme pain, and also extreme nausea. This is just one of many bad experiences. Pray you never go during a shift change. Once I was told due to my pain not going away and the meds they were giving not helping, they were just going to send me home with a few oxycodone pills so i can medicate in my own bed (Not 20 pills, not 10, A FEW), the woman i originally was with was actually incredibly understanding and even actually read my chart before coming in so she immediately knew it was my endo. EXCEPT, she left during the shift change and when they came in to discharge me I was told I was going to be sent home with toradol, (if they read my chart they would know i already have my own prescription of toradol so thats absolutely useless), of course i begin panicking as im in extreme pain in this scenario as well, and my significant other also was trying to reason with the doctors and explain the situation. We were both told "they wouldnt send me home with something so strong," I then denied the toradol and just went home. Not even a full hour later, I received a hefty call and voicemail from the prior female doctor, apologizing profusely for the mix up, and notifying the prescription had been sent right before she made the call... all because of a shift change. I even had to have my obgyn write a note on a piece of her prescription pad paper stating I had stage four endometriosis which was a chronic illness, and her contact, because i was so exhausted of being treated like a drug addict every time I came in. Obviously im not coming in for you to give me a prescription I already have. This along with NEVER having consistent nurses or doctors and NEVER being able to get their attention. Even after pressing call buttons I have waited over 20 minutes to have a nurse or anyone come in. It's should not be that hard to read a chart or have proper bed side manner. Why in the actual hell would you go to med school, if you planned on going to work at the hospital just to completely traumatize all your patients. This hospital is the reason I have an extreme fear of hospitals. If you are a muncie resident, unless you are dying where you lay, make the drive to the Anderson ER.
★
This is genuinely the worst establishment I have ever had to enter. I have been multiple times with a patient who has a chronic illness and I have never been to a hospital with ruder staff. Other than the desk workers and a few standouts, nearly every single doctor is rude. The patient I have had to go with also suffers from intense PTSD. Not only have the doctors/nurses not taken extra care to make the patient feel safe, but in multiple instances, they have actively gotten upset with the patient. On top of that, I've even had an instance where a doctor said she was ordering a pain medication for the patient and would send it to the doctor coming into his shift. When we asked about getting the pain meds (as the patient was crying from pain) we were accused of pill pushing and had to leave the ER after 8 hours with nothing until we were apologized for their error the next day. I could go on and on with stories, but the point is, I've honestly never experienced worse service anywhere, let alone in a hospital. Please do not go here unless you absolutely need to. It is genuinely awful.
