Methodist Hospitals Outpatient Diagnostic Center

I'm in a clinical trial that required an x-ray at your hospital. The clinician called ahead of time for what door I should go into. They told me the main door I finally found parking and walked all the way to the receptionist there who told me I had to go to door b. There is no door b I had to go to door A. I have mobility issues and I am on oxygen. The buildings are connected but they couldn't tell me a way to go from one to the other to avoid the miserable weather. I think when people answer the phone they should give the correct information, or when they're at the reception desk they should send people to the correct place Especially the disabled and elderly .

I arrived 5-10mins before my appointment and was taken care of quickly for check in. My appointment time was at 715 AM and I waited till almost 8am and I thought sometimes things run late, no big deal but I was not prepared to be told that the ultrasound tech was not even at work or in the building to even do my appointment! This was very frustrating as I had drank over a 1L of water in preparation for this appointment to wait with a full bladder pregnant is not comfortable or ideal. The woman at the desk for check in though was AMAZING and super sweet she called and even went back there to check on where the tech was and at that point we found out there was none so the supervisor had came in and ended up doing my ultrasound for me. The supervisor was also great, super nice and very professional. These 2 ladies turned my visit into a better one with their kindness and helping hand.

Would not recommend this hospital to anybody terrible experience. Arrive to the appointment 15 minutes early. Did not get taken into the doctor's office for one hour and 20 minutes later. Nobody ever apologize nobody ever came up to me and let me know that they were running behind they just didn't care. The doctor was no better first time seeing Dr. Spott didn't seem to care about anything but probably going home. Should've stayed with University Of Chicago. It's my own fault .The only reason I went to Methodist is my shoulder Doctor, which is Dr. Costs does not do hips which I was unaware of when I made the appointment but at that time I had no choice. Won't make that mistake again...

I was greeted by a friendly young lady as soon as I entered the facility. Seamless check in. I was brought back for the test very quickly. The technician was kind and thorough. I was in and out with no issues.

With the exception of one woman at the registration desk who just didn't want to help anyone, everyone else and everything else went so well! There was calmness and each department moved along so smoothly, It was a truly great experiance. As I checked back in to be sure, I was done, she asked me what did I want now?? I just told her I'd wait for the woman who cared enough about me to help me out in the first place. She was rude to almost everyone she came in contact with. She needs retraining. When your own staff is afraid to say something to her you have true issues. This is a true issue.