Regency Medical Center

My wife and I had yearly physicals. We had a very good experience and are happy to recommend this medical center.

My family and I have been patients at Regency for over 20 years. This past year, I have seriously considered finding another medical practice. I have left four voicemails in the past two months for various reasons and have yet to receive a call back. It's no longer the practice I trust with my health. What a shame.

I have NEVER had such an issue with a medical office. I had an annual physical exam during the spring of 2021, and Regency gave the insurance company incorrect diagnosis codes for an "annual depression screening" and an "alcohol screening" which were literally just a few questions as part of my check-up. When I received the bill, I called insurance, and they confirmed they would cover the cost because it was part of my physical exam but said Regency would have to fix the diagnosis codes. I called Regency, and after an hour of negotiating with them, the billing department reluctantly agreed they would fix it. Fast forward to March of 2022, and I receive THE EXACT SAME BILL, now overdue. I have tried calling Regency numerous times, but no one is answering the phone. I have left a few voicemails with no one returning them. And now their voicemail box is unable to accept new messages. The kicker is that I didn't have an issue with depression, and I don't drink alcohol. But man, I might start.

I'm very disappointed with this medical center. I love my doctor there but I went there because I couldn't swallow food. I was referred to a GI doctor for an endoscopy. I left multiple messages to get in for this procedure. They never responded back to me. I was referred to a GI doctor by a family member who referred me to a GI doctor out of Northwestern Medicine as was seen the very next day. It was a Friday but he scheduled me for the Endoscopy first thing Monday morning. Be careful who you are referred to, I believe they all work together.

I have been going to Regency Medical Center for the last 10 years. Dr Patel, PA Shelia and the others have been great! When I am sick they get me in right away not a day or two later. They are compassionate and very friendly. My wife is very sick and we visit hospitals all the time and those doctors are cold. I complement this staff for their understanding and compassion. They treat the whole body including the mind not just the illness. Doctors are human too and if you treat them like you want to be treated that is what you get in return. If you are short with them they will still treat you and then send you on your way. In the 10 years I have been going here, I have always been cured of what ails me.