Advocate Medical Group Primary Care

I've been a patient at this office for a while and never had issues until I switched providers after mine left. I've been dealing with constant insurance issues where I was referred to a specialist that wasn't in my network. I've never had this issue before as my previous provider would always refer me to other providers covered by my insurance. I had an ultrasound ordered incorrectly, and the front desk didn't even fax over my referral like they were supposed to. They specifically said "oh it's looks like we didn't fax it over, do you have their fax number?". Like isn't that your job and not mine? It's been incredibly frustrating, and I've had to chase them down multiple times for updates. I never had problems before with my previous provider, but this experience has caused some delays. Definitely considering changing locations.

NP Lira is a great, to-the-point provider that took the right steps to get me the help I needed.

This place is a joke and so are their doctors. I do not recommend this place unless you are ok with incompetence and malpractice, which is them. As a doctor you are REQUIRED to know your information, as far as your employees, there's no reason they should be getting all big and bad over the phone with patients unless they want a face to face problem. Patients are NOT required to know what type of testing or imaging they need done especially after having a message passed along from another doctor describing what is needed.

I really like the nurse practitioner I've been seeing, Kaitlyn Lundgren. I've never had a problem with this Advocate until recently. And I don't think it has anything to do with her. I called on a Friday to see if I could get a sick note excusal from them for my job because I wasn't feeling well. I took a test to confirm it wasn't Covid and knew it was just a sinus issue because it happens to me all the time, but with my job I take a lot of clients so talking all day with a runny nose and sore throat isn't very ideal but I knew it was something that would go away shortly and it would just be a waste to see a doctor. So the lady I called said it would be no problem to get an excusal and that even if I needed one for the following day just to call and I could get one. She tells me that it would be sent to my portal by Monday, come Wednesday afternoon I get a call from them saying I can't get an excusal and would have to come in to see a doctor first. Like really you call me to tell me this 5 days later when someone already told me it wouldn't be a problem and never mentioned to me that I'd have to come in. By now I'm obviously feeling better and there would literally be no point to see a doctor. Very frustrating and unprofessional. And to get called back 5 days later to be told no when I was already told yes is ridiculous. Unfortunately the only way change happens is when reviews are left, so my only goal with leaving this is that hopefully now everyone will be on the same page when it comes to this. Also, this is the only place I've ever heard of having to come in for a one day excusal note for not feeling well... never had a problem anywhere else.

I was quite disappointed with my first encounter at the mundelein office. I was scheduled for a INR test at 12:40, after waiting nearly 45 minutes after my bloodwork was done I was told to go home and wait for a call to tell me my dosage. The nurse thought that I had left when in fact I was still sitting in my cubicle.