Riverside Medical Center

Currently in the hospital for some medical treatment. I have a pretty heavy bone infection. I pressed the button on my remote for "pain" and a CNA came in asking "did you need anything?" I'm yeah, my right leg is starting to hurt and its gonna go quick when the last pain pill fully wears off. She didn't inform my nurse, or any nurses for that matter. 5 after 2 Danielle came in and I expressed why I was irritable (among other things the workers under me making hella noise keeping me awake. Normally I have a fantastic review for RIVERSIDE but this time around laziness and people without common sense cause a 3 star review. Idc if the cna is new, you should find my nurse OR the charge nurse and let them know I need something.

My son almost died from negligence of Riverside Hospital. He went to the ER on July 3rd,2025 with a lump in his neck and protruding out and in pain. They ran tests WBCs at 17,000 which is High, Eosinophils at 6000 which means severe inflammation and dangerously high. Which they said nothing about other than WBCs being high. They started treating him for possible Sepsis and taking blood cultures. Did a CT scan and ultra sound to his neck. Determined he had a blood clot in his jugular vein. Mind you that he is a 27 year old with no none medical issues other than sinus issues. He went in at 1030pm on July 3rd, was diagnosed around 2am and told he would be admitted and that doctor will be in. ER doctor came in Dr. Kotov to tell him he was being admitted and she needed to consult with the Vascular surgeon and would be back. 30 minutes later Dr. Kotov comes back to tell us that after Dr. Syed Hussain the vascular surgeon said he would be fine to go home and no need for admission. Gave him a blood thinner to start and I had to ASK the nurse what about the infection for her to say the 1 bag of IV meds were strong and should be enough. Then comes back and prescribe oral antibiotics and to follow up on Monday. I strongly objected to this downplaying of the severity, but the ER doctor stated she trusted the surgeon's judgment. His condition deteriorated rapidly, forcing us to seek emergency care at Northwestern Memorial Hospital on July 5th, 2025. There, the severity of his condition was immediately recognized. He was admitted for a life-threatening spreading infection and jugular vein blood clot, promptly treated with aggressive and appropriate antibiotics, diagnosed with possible Limere's syndrome and placed under extensive testing. At arrival to Northwestern the clot had already moved to the base of the skull entering the brain. It is abundantly clear that the lack of proper assessment, delayed and insufficient treatment, and poor communication at Riverside Hospital contributed significantly to the worsening of my son's health. It is unacceptable that his care was managed without adequate specialist input as his condition escalated. Despite the 17 days he spent at Northwestern Hospital, where we are deeply grateful that his diagnosis was taken seriously, the physicians there expressed their disappointment and concern regarding Riverside Hospital's premature discharge. When he arrived, he was in grave condition, suffering from a severe infection alongside deep vein thrombosis (DVT) that had spread to his brain. This progression might have been avoided if immediate IV blood thinners and comprehensive care had been initiated during his initial visit at Riverside. Furthermore, Riverside Hospital never addressed or investigated the dangerously high eosinophil count, a critical oversight since uncontrolled eosinophilia can contribute to clot formation. At Northwestern, his case was evaluated immediately by a multidisciplinary team including infectious disease specialists, hematologists, neurosurgeons, neurologists, Vascular Surgeons, rheumatologists, ENT specialists, and ophthalmologists due to the rapid progression of his condition. I am particularly concerned about Dr. Syed Hussain's apparent failure to review his medical history adequately and to recognize how an otherwise healthy 27-year-old male could present with an unprovoked DVT and severe infection without known underlying conditions aside from sinusitis. His conclusion that this presentation was "normal" and his refusal to admit him represents negligence that likely contributed to the deterioration of my son's condition.

I have a good experience with the nurses, doctors and workers. But very bad experience with my case manager Katelyn Hobson, she didn't respond to the calls , voice messages, she is respond for some of my emails and ignore the my important needs . I stayed 8 days there and I asked my doctors to get a period time 2 months and they are agree . Then the case manager she gives me 8 days and she not responding So I lost my Job because she didn't gives me the correct Doctor note needed.

Filthy, 2 weeks and not once has his room been cleaned, let alone swept. He is consistently out of water and his urine bottle only gets emptied if he makes a fuss. Tray is broken as was in his last room. No money for extra staff but I bet the CEO'S aren't doing without. Worst hospital i have ever been in. Please don't get me wrong, I am not blaming the staff but the ones cutting corners

Went there for a procedure today,everyone there was very nice and helpful. They did a great job with me,I was a bit nervous about it at first, but they made me feel very comfortable about everything.