Pulse Heart Institute Cardiology and Vascular - Coeur d'Alene

I recently accompanied my 85-year-old grandmother to her appointment at Pulse Heart Institute, and the experience was deeply disappointing. The issue wasn't just a lack of warmth, but an overall lack of attention and care. The staff we interacted with seemed entirely disengaged--no smiles, no effort to truly listen, and no investment in the patient's well-being. It felt as if the employees disliked their job and were simply going through the motions to get through the day. As her caretaker, I was struck by how little consideration was given to her as an elderly patient. Seniors often face unique challenges--they may struggle to hear, comprehend, or express their concerns clearly--and it's crucial for healthcare providers to approach them with patience and attentiveness. Instead, the staff acted in a lackadaisical manner that left my grandmother confused and dismissed. The most frustrating part of the visit came when my grandmother twice mentioned that it was time to remove her heart monitor. The staff brushed her off, insisting she needed to keep it on. It wasn't until she later explained she had been wearing it for two weeks that they realized it was indeed the right day to remove it. This could have easily been avoided if the staff had done their due diligence before the appointment instead of making convenient but incorrect assumptions. This wasn't just an impersonal experience--it was unacceptable. Healthcare is a field where care, professionalism, and attention to detail are non-negotiable, especially when dealing with vulnerable patients. This visit left me concerned about the quality of care at Pulse, and I sincerely hope steps are taken to improve both the service and the attitude of the staff going forward.

Diane and Alexis were so warm and welcoming like visiting family! Nothing but good things to say about them, they kept me comfortable and updated on everything going on! Thank you both! Sincerely, Eric

I came here to get an echocardiogram done which was ordered by my cardiologist in the same building. While I find him and his office fantastic, I will not go back to the office where I got my test done. The two ladies who worked there were nice, and the guy who did my test was super helpful and professional, except for when we were partway through the test. We got on the topic of my PCOS and I was discussing the fact that it gives me more male hormones and he made the joke, "So you can parallel park?" I was shocked because I wouldn't expect such an unprofessional comment all of a sudden, especially from someone who was professional the rest of the time we interacted, so I let out an incredulous laugh. I think he noticed because he apologized and tried to backpedal saying if he said that in front of the "lady out front" (not sure if he meant the nurse or receptionist) "she'd hit him" so he tries to get away with it when not around her as much as possible. I was put in such an awkward position from that because out of both shock and the fact that I have cognitive fog from a currently undiagnosed illness, I wasn't able to think of anything to say back other than mention I don't drive at all. It was so incredibly uncomfortable to be put in a position like that. If a comment like that had come from anywhere else, it wouldn't have surprised me in the slightest and I would've been able to roll my eyes and move on. But from a medical professional who's got you in nothing but a gown from the waist up, hooked up to a machine, covered in gel and only half way done with the test so you have no choice but to stay there and continue to interact with him until it's done, I was not ok with it.

Great people and drs!

My provider is very thorough and professional. I highly recommend this clinic.