Piedmont Heart of Austell

Dr. Desai is by far the best doctor I have ever had. He has the best bed side manner. That doesn't mean he won't tell you what you need to hear. He just has a way of communicating that seems to get through, yet not be offensive. He is great at explaining what is going on and he listens to you. My wife loves him too. I always feel like I am in very capable and knowledgeable hands. I can not tell you how awesome he is to a point that you would really know how much I like this Heart doctor. If you are looking for a heart doctor, by all means come to the Piedmont Heart Institute and find a great place to be taken care of properly and be confident you are in the best possible hands for your needs. Thanks Dr. Desai for your great care!

Dr. Desai is a great cardiologist, but the office staff is horrible!!! Took my insurance card and scanned it at the beginning of the year, as always....been seeing him for a few years, and I was seen twice before I received a bill for the entire office visits!!! They don't take my insurance this year!!! So....what's the reason for scanning the card?? Isn't it to make sure they take that insurance?? I thought so.......!!!!!!!! Unbelievable

Dr. Desai is a great cardiologist. He's helped me figure out some very important things pertinent to my health. He might run a little behind but that is because he always takes the necessary time with each patient. I've never felt rushed or dismissed. When my life long friends said they needed to see a cardiologist, I recommended him. I'm grateful to him and his staff.

I am a heart transplant recipient. I had the transplant last year at Piedmont on Collier Road. Last week I made an appointment at this location for labs, entirely out of convenience. I had me labs drawn but one of the vials was overlooked. Either left in the refrigerator, a tray, or lost in transit. My post transplant coordinator phoned me today, FOUR days after the initial lab draw to let me know it was never received. I phoned the office to get a redraw and was REFUSED an appointment. The lady said she needed to speak with a nurse about it even though there was a doctors order for it. Ridiculous. The customer service is nonexistent and the nurses clearly know nothing about transplant patients and the imperative care and tests they need. Rather than educating the nurses, they let them refuse access to the patients. Avoid this office, drive to Collier Road where they actually care about the heart patient.

They tried to tell me (a disabled person) that their services *are* in fact accessible when I told them that services were not accessible to me. This is illegal. I am a bedbound patient and needed them to order and review an echo through an in-network mobile imaging company. They refused illegally in violation with the ADA. Poor business management, illegal practices, and non-empathetic providers who are unsupportive of human rights. How a practice treats disabled patients tells a lot about them. Avoid this place.