Northside Heart - Atlanta

Update: I received a follow-up call from someone who was sincerely apologetic, thoughtful, and direct. That conversation completely changed my perception of the situation. The way it was handled made all the difference for me to give them another chance. Problems can happen anywhere--that's part of life--but what truly matters is how they're addressed. In this case, the response made me feel heard, valued, and respected. I truly appreciate the care and professionalism shown in resolving the matter. -------- Extremely Disappointed with Inconsistent and Disrespectful Treatment My recent experience with Dr. Cesar Cruz and his office left me feeling so disrespected as a patient that I feel compelled to share. On March 18, I had an 8:30 a.m. appointment and ended up waiting almost an hour before I was finally seen. I was patient and understanding--things happen. However, today I had a 3:45 p.m. appointment, and due to unexpected rain and traffic, I called ahead to inform the clinic I would be about 15-20 minutes late. I was told there might be a 15-minute grace period. I arrived at 4:04 p.m., only to be told the doctor had already left. I find it unacceptable that I'm expected to wait close to an hour without complaint, yet a 19-minute delay on my part results in a missed appointment with no flexibility or care. This experience made me feel invisible and unimportant as a patient. I will no longer be seeking care within this network and will find a provider who respects patients' time and health with the same consideration they expect in return.

I had an appt at 9am. I was coming from stockbridge and I left my house at 7:30. Directions said it was gonna take me an hour and 30 minutes to get there. I call them as soon as they open at 8am to inform them I will be late. When I get there the front lady was rude and said the doctor said she won't take late patients and nobody told her I was gonna be late. They don't care anything about the patients that is why I will be going to Emory from now on.

The ladies at the front desk are just rude. Making patients want to seek another office for care. I came in 1 minute late and the young lady said the doctor could not see me, after calling to inform them that I would potentially be late. If you're working in customer service, be ready to serve. There is also a way to say that doctor cannot see you, without being rude and short. I hate that we have to spend so much time, money, deal with health issues and THEN we encounter someone like this.

Staff is genuine and friendly. Great office. Dr. Yoon and Nurse Adrian are fantastic...and had the Knowledge to assit me of my health situation. Made me feel very comfortable. I appreciate this type health care.

Called and called and called and left messages to be call back in 24 hours, and called again. Please do yourself a favor and do a mystery shopping experience like if you were a new patient trying to make an appointment. You might learn something, please do the experience! Finally got a call back today with an extension number, called the number but there are no options for extensions, so I decided to lie and say I was an existing patient, a human picked up and sent me to the extension. I was supposed to call and and and and : I am back to square, we will contact you within 24 hours This is madness I left a message saying that I will go somewhere else even if Dr Isaac recommended me to you. I just cannot spend my days behind the phone trying to make an appointment.