Patient
Such a big campus that I got a little lost. The person I made an appointment with didn't give me clear instructions. Once I got to the correct building, the front desk directed me to "lab services". However, the title of this office is "outpatient phlebotomy". Unless you know what that means it can confuse you and miss the office when you are looking for "labs services". Either change the sign, or have front desk give you the correct name. Others than that, everyone has been very nice.