TGMG Sun City

So many things wrong with this place. Quality of care is subpar at best. I checked in for a wellness visit and was left sitting for 45 minutes. Went to the window to inquire, I was told nurse called in sick. Finally get scene by a nurse and she says they forgot to check me in. So I was scene again today and PA said I should switch doctors. PA left the room with no discussion. All I really wanted was a med refill, and never got it. The staff there has no clue what is going on. Do go to TGH Sun City Center, rude clueless staff and the providers shuffle you around because they don't care!

I saw Victoria Jacobs and Mikel today and they were the most compassionate caregivers I could have asked for. I was blessed to be paired with them. Everyone from the lab girls to the front desk were very kind.

The wait time for lab is ridiculous. As a daughter of a mom who is diabetic those patients should take priority when they have to fast for blood work.

Staff members, rude , doesn't help you solve your problems, not compassion with the needs of patients, just don't care

I recently had an appointment with Dr. Dany Sayid, and while the doctor was knowledgeable, I was disappointed with the overall experience. The appointment was scheduled for a specific time, but I waited for over 50 minutes before being seen after being asked to be there 10 minutes before the appointment. This delay was frustrating, making it challenging for me since I just had surgery on my right foot, and I can not prolong standing or seat. To make matters worse, this appointment was a rescheduled on their part due to unforeseen circumstances, and I was told that I couldn't reschedule for 90 days. I understand the need for a cancellation policy, but waiting that long for a new appointment seems excessive, especially when it was not my fault for canceling. Lastly, I found that the front desk personnel lacked customer service skills, especially when communicating with elderly patients. They could benefit from some customer service training to improve their communication skills. Also, I will like to praise Cathy for her assistance and professional behavior. While Dr. Dany Sayid was knowledgeable, I was disappointed with the scheduling process and the lack of customer service skills demonstrated by the front desk personnel. I hope that the office considers these concerns since they are usual in every appointment that I had here. Hopefully this would help to provide a better experience for their patients