Kevin Holder, MD

The Office staff kept everyone of the approximately time that Dr. Holder would be in the office. The CNA / Nurses were all cordial and very attentive. Dr. Holder is just an exceptional doctor. Dr. Holder answer all questions and always thinking ahead to identifying procedures that need to be performed based on your health situation and condition.

Dr. Holder was very patient. I felt comfortable expressing my fear and other concerns. He explained why more testing was important and stressed a follow up appointment to review the results together.

I am writing this review to detail an extremely frustrating and unprofessional experience with this cardiology office. As a cancer patient on high-risk medication, I require a critical baseline and regular echocardiogram per my oncologist's orders. I scheduled this appointment over a month in advance for Monday morning at 8:00 AM. Everything appeared confirmed via an online link and a confirmation call received on the preceding Friday. However, later that Friday (around 1:30 PM), the office suddenly called to cancel the appointment, citing a missing referral. I immediately informed them I had the referral and offered to fax or email a copy. The fax number provided did not work, forcing my husband to drive to the office and deliver the referral in person around 2:30 PM. Despite having the referral physically in hand, the office maintained the cancellation. They then provided a new, contradictory reason: they now required all my medical history sent directly from my oncologist, stating they needed this information at least five business days prior to the appointment. This new requirement was communicated less than one business day before the scheduled test, confirming that they were only reviewing my file at the last minute. Furthermore, they refused to accept the history from me directly (even from MyChart) and insisted the cancellation would stand. The lack of foresight and basic professionalism is staggering. If extensive medical history was a mandatory pre-requisite, it should have been requested when the appointment was booked a month ago, or at the very latest, several days prior to my confirmed time. This entire debacle added significant, unnecessary stress to an already difficult situation dealing with numerous medical appointments, travel, and high-risk medication as a cancer patient. I am beyond disappointed in the office's care, professionalism, and lack of helpfulness. I have now been forced to drive to Jacksonville to get this crucial test done. I strongly advise potential patients to avoid this practice.

Dr holder's office was extremely professional, very accommodating, clean and expedient! I highly recommend Dr holder's office!

Doctor is thorough and genuinely concerned. His staff is great. My only negative is outside billing department. Takes a lot of time and multiple calls to get coding corrected. Very frustrating.