Sujata S Balulad, MD

I called this office four times before finally reaching someone (a woman named Kate or Katy or maybe Tate). I was calling because I was experiencing serious side effects from a medication, and my primary care doctor advised me to contact my cardiologist's office for guidance. Instead of being placed through to the doctor or even a nurse, this staff member started giving me medical advice herself , including medication I could buy at the pharmacy, and what to stop taking and what to do if I didn't improve in a few days. When I asked if she was a nurse or consulting with the doctor, she admitted she didn't, yet continued to give instructions as if she were qualified. I understand that speaking directly to the doctor is not always possible , but at minimum she should have consulted with her. Dr. Balulad is extremely knowledgeable, she is very compassionate, which seems to make me sad that her staff would represent her like this. I was shocked that someone without medical licensing or authority (at least consulting with the MD) felt it was appropriate to direct my care and make medication recommendations. This is a serious matter of patient safety and professionalism. At the very least, I expect a licensed nurse or the physician to review my symptoms and advise me, not an administrative staff member who openly says she is not a nurse. Patients deserve better communication and proper medical oversight, not "Google-style" advice from unqualified staff.

Dr Sujata Balulad was wonderful. She explained everything before and after my mom's surgery. She left us with a tremendous amount of confidence and hope. She and her staff are wonderful. I am beyond grateful.

Dr. Balulad did my cardiac ablation; later she installed my pacemaker. I trust her implicitly; she is knowledgeable, professional, and reassuring, just when it's needed most! SIX stars if it were possible!

I visited this office for the first time with the expectation of receiving professional care and attention, but unfortunately , my experience was disappointing from the very beginning, The front office gentleman was unwelcoming, unresponsive, and made little to no effort to communicate effectively. Their nonverbal attitude conveyed a clear lack of interest in helping patients feel comfortable or informed. I say they as there were 2 people in the area. The lady just looked at me once a turned her head like I disgusted her. He handed me the I-pad and I was told to bring it back when done. When i asked to speak with a manager to address my concerns, I was surprised to be told that the manager was the doctor herself. this left me feeling dismissed and concerned about the overall professionalism and accountability of the practice. While I had hoped to receive quality cardiac care, the lack of courtesy and basic communication from the staff overshadowed my experience with the office. A patients experience begins the moment they walk in the door, and unfortunately this practice fell short in creating a respectful and supportive environment. I recommended the Dr. highly and her assistant , but don't expect to be greeted or even feel welcome.

Wonderful Doctor and Staff. Never felt rushed ,answered all my questions and allayed my fears. This is an awesome office for me since I'm quite a big chicken !