BayCare Outpatient Imaging (Countryside)

Upon arriving at the imaging center, there was no staff member present at the small entrance counter. A line had formed at the main check-in area, which reasonably led us to believe that was where we were supposed to wait. Several staff members, including Verna, were seated at empty counters and observed us for several minutes without offering any guidance or direction. When someone eventually returned to the small counter, instead of being politely informed that check-in was done there, we were met with an attitude and told to move. When I asked why no one had said anything to us sooner, Verna responded dismissively, stating, "There's a stop sign there, isn't there?" Unfortunately, the sign was not clearly visible, and more importantly, no staff member was present for over five minutes to assist anyone. Clear communication should not rely solely on signage, especially when staff are present and capable of offering simple direction. Additionally, the facility itself is difficult to locate. BayCare's website indicates the imaging center is in the "Shaffer Building," yet there is no such labeling on the exterior of the building. There is also no indication that the office is located within the Arts Building, which adds unnecessary confusion for patients already dealing with stress. People do not visit medical facilities under ideal circumstances. Many are anxious, unwell, or processing difficult medical news. A little patience, kindness, and clear communication would go a long way in improving the patient experience. Helping patients navigate your processes is not only appreciated--it is part of providing quality care.

This center is amazing. The staff, and technicians are awesome. The only thing I can suggest, is that the woman who stands at the desk asks everyone if you have an appt long before you get to her desk. My husband is hard of hearing and had no idea what she asked. It would be nice if she said good afternoon or hello before she asks a question of patients.

Stay away from BayCare imaging they've made multiple mistakes with me this year. On 12/12/2025 after speaking to my doctor's office they ordered two imaging tests STAT. I called BayCare imaging and made an appointment and told them the doctor was sending orders over. I called the same number back twice to verify they receive the orders. I was advised they were not in or processed and to call back later. When I called back the third time they could not find them initially but said hold on let me check one more place. This BayCare representative found the orders and told me to tell Mease Outpatient Imaging the "orders are in my personal BayCare Power Chart". On 12/13/2025 when I arrived and checked in the person checking me in said they have my orders and take a seat. After a few minutes the imaging technician came to me and said do you have the orders these are from last month and they're no longer valid? I told her the same thing I was told when I called the imaging appointment number that the orders are in my personal BayCare Power Chart. The technician advised she does not have access to my personal BayCare Power Chart. I ask her who does and let me speak to a supervisor. I spoke to supervisor Trevor who also said he does not have access to my personal BayCare Power Chart. I asked him how can a BayCare employee in a call center or working from home have access to my personal BayCare Power Chart and you do not? He did not have an answer. I told him these kind of medical mistakes is what keeps attorneys like Morgan and Morgan in business. I left and went over to Mease Hospital next door thinking they would definitely have access. I was also advised they do not have access and even the supervisor said she does not have access either. What a joke. I'm going to be looking for a new imaging location because this is the second time this year I've had trouble with BayCare. The first time the radiologist did not read the orders to compare to other images. This time they did not have access to their own BayCare records. I sure wish AdventHealth was closer as they are an excellent hospital.

The wonderful team that took care of me were great. Valerie so professional and comforting was so impressive to me. And her team Xhilio, Gabe and Stacy. I look forward to having the same good experience at my next 6 month appointment.

The place was managed very well and efficiently. Practically no wait time. The staff and lab technicians were all courteous and handled everything professionally. I felt very well taken cared of and was guided through the process in a friendly way. Thank you for such excellent customer service.