Florida Heart Center

Hello, I'm writing to express my frustration with an experience I had today while trying to schedule a follow-up appointment after a recent ER visit. I first called around 10 AM and spoke with Kathy. Unfortunately, she was quite dismissive and did not collect my insurance information, despite my attempt to provide it. Later in the day, around 3:30 PM, she called back to say that I didn't have insurance -- based on information from the ER -- which is incorrect. Had she taken down my details during our first call, this confusion could have been avoided. Now, it's after 5 PM, and the office is closed. I've been told the earliest available appointment is 2-3 weeks away, even though I was advised to be seen within one week. This situation was made more difficult by Kathy's unprofessional attitude. Frankly, someone in her position should be better equipped to handle patient needs with courtesy and competence. I would greatly appreciate help in getting an appointment scheduled within the appropriate timeframe, and ensuring my insurance information is on file. Thank you, Nicholson Alexis

I've been a patient for over 8 years. My doctor, Kamalakar Rao has been my doctor the whole time. I received a letter today with some disappointing news. Dr. Rao was retiring at the end of October. Dr. Rao, in my opinion, was not only a caring physician, he was also a friend. He didn't pull any punches when it came to my health. I want to wish Dr. Rao a well deserved retirement. Thank you Dr. Rao.

See them only in the emergency room. Do not use them as your primary Cardiologist, as you will regret it. They are extremely to busy to focus on you as an individual. They are completely irresponsible when it comes to scheduling, as they never know who you are. They will constantly cancel your appointments and a different representatives will call you to change your schedule, then tell you it was changed on the day of your appointment. Then have no recollection of doing so. I had one today 11/9/22, and when I called I was told it was changed again to December.. They just farm you through a long appointment with plenty of other patients' and accomplish nothing. They only prescribe the most common drugs/medications to ease you. NO Progression of studying your health issues and revisiting your health concerns.. They just want to bill your insurance to make money. Looking for a good Cardiologist now, because its been disappointment after disappointment. I have spoken to others with the same doctors and they have expressed to me the same sentiment when it comes to their services.

Dr. Rao at Florida Heart Center was very helpful for my condition. I was medically mismanaged for this condition for 2 years prior to finding this heart center. His medical staff are very knowledgeable and kind. There are 3 locations, and the only issue I had was when I needed to reschedule-be careful to note which location your visit is at. The office staff was decent and efficient but a bit brusque. If you're looking for smiles and hand holds, these are not the ones for you. They have things to do and are at work doing them. All in all, it is a busy practice, but they are good at heart care. It may take a while to get in, but once you do, they take care of you.

I have taken my grandmother here for years and noticed how fast they go through office staff. Finally they found a good one, Megan was the only office staff member that actually made us feel welcome In the office and would bend over backwards to make sure my grandmother was properly taken care of. I was sad when I took my grandma in a couple days ago and they had a different person who had no idea what they were doing. We might have to start looking for a new cardiologist as their new office staff clearly has no clue what they are doing.