Heart Care Transition Clinic - Metro Parkway

If I could give zero stars, I would. I don't usually take the time to write reviews, but the level of incompetence, arrogance, and dismissiveness I just experienced at this office compelled me to say something -- not for me, but for the next vulnerable patient or caregiver who tries to get help here. After multiple calls over the course of the day, I was finally answered -- only to be talked down to and hung up on by the man at the front desk. Not only was I trying to advocate for an 86-year-old cardiac patient whose medication had just been changed with no follow-up plan, but I was met with condescension, zero concern, and a complete lack of professionalism. His tone suggested I was an inconvenience for even asking about a medication that, if mishandled, could result in hospitalization or worse. Let me be clear: this is not a customer service complaint -- this is a patient safety concern. This office is dealing with fragile lives, and the front-line staff should reflect that seriousness. If your staff lacks the emotional intelligence or medical understanding to speak respectfully to caregivers who are simply trying to understand abrupt and risky changes, they should not be interfacing with the public at all. If this is the standard of care and communication you offer patients with aortic valve disease and a recent history of collapse, I suggest a serious internal review -- before a bad attitude turns into a real liability.

Have a 9am appointment for a 48 hour heart monitor and it's 9:40. They are having an issue assigning a name to the monitor and claim this is the only one they have. Lee Health should be avoided at all costs.

Terrible deceptive group will hit you with astronomical facility fees that are not disclosed prior to office visits. Expect hundreds if not thousands for routine 10 min office visits.

I deliver here to this building once a week and the staff is awesome. On the 3rd floor cardiology Dept the receptionist is always so pleasant.

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