Naugatuck Valley Surgical Center

My experience with Naugatuck Valley Surgical Center was extremely disappointing and unacceptable. I was scheduled for eye surgery this morning, arrived on time, and was blindsided by being told my surgery was cancelled. The reason they gave was that I hadn't taken my medications correctly. This is not true. Weeks before my surgery, I went through the required pre-operative physical. During that appointment, I was given a strict list of what medications to take the day before surgery and the day of surgery. I followed those directions exactly as instructed. To make matters worse, the information given to me verbally, the printed list I was sent home with, and the instructions I was told on the morning of surgery all conflicted with one another. On the day of my surgery, they suddenly told me I should have stopped one of my medications two days earlier and that proceeding could be "very dangerous." If that's true, it should have been crystal clear from the very beginning. Patients should never be left guessing between three different sets of instructions. This was not just an inconvenience--it was a major disruption to my life. In preparation for surgery, I followed every instruction: I fasted and I made the 40-minute drive to the center. After checking in and going through the stress of preparing for surgery, I was told only at that point that my procedure was cancelled. I then had to turn around and drive another 40 minutes home. To be treated this way, after taking every precaution and doing everything I was told, is both disrespectful and irresponsible. Patients deserve so much better. We deserve: Clear, consistent medical guidance that does not change depending on who we speak to or when we arrive. Reliable and professional organization, so that dangerous mistakes and last-minute cancellations do not happen. Respect for our time, health, and effort. Patients make sacrifices--fasting arranging transportation, and mentally preparing for surgery. To have all of that dismissed due to disorganization is unacceptable. A basic level of accountability. Confirming appointments and ensuring instructions align should be their job--not something patients have to chase or piece together on their own. This facility's disorganization caused unnecessary stress, wasted time, and put me at risk. If this is how they handle something as critical as surgery preparation, it raises serious questions about how they manage patient care overall. I hope they address these issues for future patients.

The receptionist who checked me in was just so kind to me . All the nurses were just the BEST !! I had such a great experience at Naug. Valley Surgical. They really made me feel comfortable & at ease . Thank you to all !! Your all the BEST

I'm originally from CT, but currently reside in Florida. Went on vacation, and had to assist someone for a surgical procedure and I have to say that compared to many surgery centers that I have experienced, this one was top notch. Just walking in I felt the calm atmosphere and my surroundings were quiet. Felt like I was in the hospital, but with very few people in the waiting room or lobby. Shortly after checking in, instead of filling out paperwork in front of everyone, we were called into a separate room to do the registration process which was fairly quick. Went back to the main lobby and within 15 minutes or less we were called back in a room where the nurse asked questions and instructions of what to do. I loved the fact that the room came equipped with a locker to put your clothes in and personal belongings. I also loved the fact that they allowed me to go to the back accompanying the patient from beginning to the moment the patient was wheeled into the surgery room. Usually you cannot go back until the patient is already set up with the IV and everything is done. This was a very great addition for my rating. They also had a board on the wall which shows the status of the patients whereabouts. You are given an ID number and you look up at the screen and it shows you if the patient is in the procedure/surgery room, if they are in recovery... The nurses, anesthesiologist, Dr and staff are very friendly and professional with excellent bedside manners. They have restrooms in the lobby and once you're in the back the restrooms are close by to the rooms. There is also a vending machine in the lobby as well. Parking lot has ample parking with handicap parking as well. In my opinion, I would strongly recommend this surgery center to everyone, it was a positive experience for me. A+++ rating

I'm 43 yr old never had kidney stone till now in life, Dr.Damatto did great surgery on me non invasive was shock wave procedure 1 hr long this place is great the nurses the staff etc very clean facility they treat you so well I had anxiety was so nervous got there I never been thru any type surgery before I cried a lil being so overwhelmed they calmed me down reassured me it will be fine I won't feel a thing they put me sleep I was out like a baby then they woke me up after the procedure I was lil groggy but no pain gave me toast & ginger ale since I couldn't eat or drink nothing after midnight day before I arrived at facility at 9 am my appt time had my mom & my 21 yr old son with me since can't drive was 25 min drive going & coming I got home went straight to sleep no need take any painkillers that was prescribed its must drink plenty fluids its only few days recovery once again no pain just felt tired from process Dr called me next morning check on me told me surgery went well blasted the stone out my left kidney to stay active eat healthy drink plenty fluids I feel so much better got this done now before stone grew any larger I highly recommend this place im even changing my eating habits no more coffee no tea no red meats no pork no high sugary drinks its worth it if you want live longer healthier life eat lots organic fruits & veggies only sticking to eating fish & chicken

Dr Holguin was fantastic. Very informative and knowledgeable. Told me everything I needed to know about my surgery. Before, during and after. Absolutely a great Doctor. And the Staff were knowledgeable and very helpful. Everyone was super nice and friendly!