Trinity Health Of New England - Rocky Hill Access Center

Sharing my experience today. I arrived at the clinic at 11:15 AM for my 11:30 AM appointment and had already completed the check-in process online. However, no one informed me that I still needed to check in again at the reception desk.-redundant. There were only two of us in the spacious waiting area, and no staff approached us to check if we needed assistance. While waiting, I could hear staff discussing personal, non-work-related matters, which made the lack of attention to patients even more frustrating. I waited patiently. As a result, I was left unsure of the next steps to which they could have included on their text message requesting for an e-check in and as result i had to reschedule my appointment. I truly appreciate how caring and accommodating the doctors and providers are -- I would love to remain under their care. However, I hope the reception and scheduling team can improve their communication and professionalism, so the overall experience better reflects the high standard of care provided by the medical team.

If I could give no starts I would.. my first visit with Dr. Silver was not pleasant but my 2nd visit was even worse! He rushed my whole appointment, ask me questions for about 10 mins does a 2 second exams tells me what he wants me to do as far as medication, physical therapy and lab work, doesn't ask if your okay with the treatment plan and when you try to address it he tells you there's no time to discuss you need to book another appointment to talk about any other concerns. I left crying and aggravated because nothing was solved and I was still in pain. Not to mention I missed an appointment by accident a month ago and he tells me " don't miss another appointment again" which caught me off guard, oh and he answers a personal call so someone could say happy birthday to him (the phone was loud enough for me to hear clearly)but I don't get a second to tell him my concerns about the treatment plan. After I was rushed to the front desk the very nice receptionist could clearly see how unsatisfied and upset I was she then says "your facial expression say it all" I appreciate her kindness and ability to make me smile after a unpleasant experience.

I went in for my first prenatal visit, which required a $50 co-pay and walked out with a congratulations on being pregnant. The doctor wasn't even in the room for 5 mins, the only positive was that I was given a prescription. I'm baffled by how wasting someone's time to this degree is even acceptable. It felt like a complete money grab ( I paid $50 for a pregnancy test?) and left a very bad taste for the quality of care that Trinity can provide.

As always a most pleasant experience. I was incredibly nervous as I have female health issues. Dr. Lamonica and Trinity Health are my best advocates in Obgyn and have been for a long time. If you have endo issues or pain, these people will not dismiss you. The office is very calming and neat. It was way calmer than driving to Hartford, but I have also been to Hartford Trinity Health and recieved the same level of great care. I'd like to say they are trauma conscious obgyns. Thank you for making my obgyn visit so pleasant and stress free, as I struggle a lot.

The staff does not have a good bed side manner. Unprofessional, they don't take the time to explain. I called about a yeast infection on Monday morning, didn't hear back from anyone until 4:30 only to tell me I had to be seen. Took time off of work to go 45 minutes from my house to have a PA. Take a sample and tell me that they would call me the following day. Never heard back from anyone, I called back at 4:15 and was told they staff from the rocky hill office left for the day and they will call tomorrow. So I've had a yeast infection for a week and still waiting to get medication. I find that Trinity health is not what it used to be. ST Francis was the best place to go but not anymore. I will be changing providers. Very unhappy for very expensive medical care that you have to fight to get results for.