Patient
My doctor prescribed me a heart monitor. During that discussion I asked if the length of time that I wore the heart monitor would matter in regard to insurance, my Dr said said it would not matter and made it sound like the monitor was a standard procedure that essentially all insurance would cover. Then, when I picked up the monitor I asked if I owed any money, they said no. So I was blindsided when I ended up with a nearly $700 bill in the mail. I felt misled, so I tried reaching out to the managers here for any compensation and they would not call me back. I had to call the office every week for two whole months until they finally communicated with me! All they said was that the heart monitor was from a third party and they could not help compensate any of it. They said the doctor should have directed me to the third party when I asked about insurance. But when the doctor did not follow that protocol, there seemed to be no repercussions for the doctor or compensation for me. I'd have appreciated literally any compensation, but they said there was nothing they could do. At least the third party company was nice and gave me 30% off because I was so blindsided by the bill.