Patient
I was referred to Dr. Kondapalli specifically by my hematologist when I started experiencing severe fluid overload, shortness of breath with any activity, and other potentially serious symptoms. Hematology referred me as urgent given the severity and how quickly my symptoms came on, and I was told Dr. Kondapalli was one of the best and worked closely with oncology. The urgent referral kept getting canceled with no explanation. As my situation declined, my mother stepped in to try and get mescheduled for the urgent referral. I ended up needing to go to the emergency room for assessment as my oxygen levels started dropping as well. The following monday after my ER visit, her office called and said they would see me for a virtual appointment. I was relieved and thought I might actually be able to get some help. Dr. Kondapallli came off as rude, dismissive and somewhat aggressive, though was fairly thorough in taking my information. There were several times I got the impression she thought I was lying and wasting her time. It appears I was correct because at the end of the appointment, my mom, husband and I were all chewed out by her for just that..we wasted her time, and she only see SERIOUS patients. This was reiterated several times, with some hostility. She then attacked my mother for advocating for me with her staff and being firm about me needing an urgent appointment per my hematologist. I am currently on chemo, and have a lot of complex issues. It has been the most medically terrifying experience of my life. There was zero communication from her office as to why the urgent appointment kept being cancelled, and we were treated horribly for something we had absolutely nothing to do with other than we were following what hematology told us. Perhaps if her communication were better we wouldn't be wasting her precious time. I don't have a lot of options on what providers I can see, and my confidence that I will get accurate care from a provider that is comfortable saying she resents treating me is willing to lash out at a worried family member trying to advocate for me is zero.