Duong Tao H MD

The receptionist spoke disrespectfully to the patient when I brought my mother here for an echocardiogram. If it wasn't for my family doctor's referral, I don't think I would have ever brought my mother here. The staff made an appointment for Dec 3rd at 4:30. A woman called and said another time, said we were 15 minutes late, and asked, in a rude tone, if my mother was coming or not? The staff was unprofessional. I think they should review their approach and speak more professionally about their specialty.

Every three months, I bring my father-in-law to this medical office for his regular follow-up. Today was the biggest letdown. From the moment we arrived, there was an issue with checking in. The receptionist was unwelcoming and unprofessional. Long story short--we handed her my father-in-law's Medi-Cal card, but she asked for a different insurance card that we had no knowledge of. She didn't even look at his Medi-Cal card or ask for his birthdate to verify that she had the right patient. In my experience, at every doctor's visit, they always check and confirm the patient's identity. It turns out they had the wrong patient because THEY made a mistake by entering the wrong birthdate. No apologies, nothing. When the nurse called us into the office, my father-in-law couldn't walk. So, I asked for a wheelchair. The nurse denied my request, claiming they didn't have one. As a result, the nurse and I had to struggle to lift and carry him up, but eventually we got him into the exam room. And what do you know? There was a wheelchair, tucked against the wall in the exam room. After the visit, for obvious reasons, I needed to borrow their wheelchair. When I asked, the only thing the nurse and doctor said was, "Are you going to return it?" I'm extremely disappointed by the lack of care, empathy, and professionalism from this group of people who call themselves "health professionals."

After my echocardiogram doctor called me to the office and didn't tell me about the results. He only asked me plainly. Do you want an agioplasty r walk 10 minutes a day? Based on the information I was given, of course I chose to walk 10 minutes a day. When I was submitted to fountain valley hospital, low blood pressure 90/50 Doctor visited me but didn't tell me anything. My sister asked my permission to talk to him and she did and she told my nephew I had a 99% blockage in my heart. Doctor didn't want to operate so fountain valley cardiologist doctor Tuan Nguyen gave me a stent. After the spent, I still have 60% blockage but he said I could live with that and won't operate until my blockage reaches 70%. I am disappointed in doctor why he didn't tell me I had a 99% blockage but he told my sister and she told my nephew and he told me about my 99% blockage which is extraordinary. I only had 1% blood flow and I survive all 65 years. I don't know what to make of it so I stopped seeing him because how can I trust a doctor that won't tell me? I had a 99% blockage and I could have died and asked me would I prefer to walk 10 minutes a day or an angioplasty and who in their right mind would say I prefer an angioplasty when he described it as having a tube inserted into your artery. That sounds very painful. When I could walk 10 minutes a day and eat better. He should have just told me you need an angioplasty because you have a 99% blockage which would guarantee to fix your problem and 10 minutes a day afterwards would prolong your life instead of giving me a pointless unnecessary choice that put my life in jeopardy and danger of a heart attack. I don't know what to make of his rationality and I rather just not deal with them so my cardiologist is now Tuan Nguyen. I don't know what to think of him or his ability when he refused to confide in I had a 99% blockage. Can someone figure out his mindset? I don't get it

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