Patient
I can't speak for the actual physicians, but I can sure say a lot of terrible things about the billing service ( actually lacking service). I received a statement in the beginning of January, for a visit with a cardiologist back in October. I was ready to pay it so I followed the usual process of calling since they are not efficient enough to allow the option of paying it online as most companies are. Nor did they offer an automated option, which is just as easy as paying online. Either way would have been preferable for me. So I called several times within the first couple of weeks, to no avail. I would place the phone on speaker while at work doing a million tasks, and after at least a half hour to 45 minutes each time I called, nothing happened. The recording would come on every so often saying that you could either continue to hold, leave a call-back number, or leave a message. I decided I would leave my number. It didn't make a difference. To this moment I have not received a call or voicemail. What a complete waste of time just to pay a bill. They must have only one person working there because I can't imagine calling several times throughout a full week, at different times, to top it off, and not being able to get a response. I figure now it's easier to let them send it to collections and I bet I won't have to wait long at all! Terrible!