Medical clinic, Cardiologist, Doctor, Women's health clinic, Ophthalmology clinic, Pediatrician, Physiotherapy Center, Podiatrist, Radiologist, Urologist • Sun Valley, California
SERRA is dedicated to providing the highest quality of patient care services under one roof. We are one of the largest, most comprehensive multispecialty physician group practices in the San Fernando Valley. SERRA is comprised of over 30 in-house physicians who practice in the fields of internal/general medicine and pediatrics and specialties that include audiology, cardiology, dermatology, ear nose and throat, gastroenterology, industrial medicine, neurology, obstetrics, gynecology, ophthalmology, optometry, orthopedics, pain management, physical therapy, podiatry, general surgery and urology, all located in one facility. SERRA has complete radiology services, laboratory services, a surgery center and pharmacy located in the facility.
Medical Disclaimer: The information on this website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
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Absolute waste of time. Called to make appointments and no one answered. When someone finally picked up they had me transferred so many times for more then an hour that I lost count for them to tell me to come in person for better assistance. Once I got there they had me going from floor to floor; ended up with no appointment and still sick. No one ever knows anything, not worth anyones time. They say all the doctors are booked up, yet there is no one in the building. Horrible
Calling to make an appointment has got to be the worst customer service experience I've ever had. I have had to call several times because the people working there tend to hang up immediately and I have to call again. Recently when trying to call for an appointment for whatever reason they ended up transferring my call to the surgery department immediately upon them picking up the call. The people in the appointment center either need to be trained properly or replaced because I shouldn't have to call over 8 times just to confirm or make an appointment. Slowly starting to consider finding someplace else because this has been ridiculous
Terrible customer service and appointment center. The girls behind those phone need new training. Once the calls are answered they placed you on wait or transfer call and after minutes they hangup the call. I have never been able to make a phone appointment for my children, currently changing clinic.
Jennifer and Tracy are incredible! They made the whole process of getting medical coverage so easy and stress-free. They're kind, knowledgeable, and truly care about helping people. I left feeling supported and informed. If you need help with medical enrollment, go see them, you'll be in great hands!
If I could leave a zero star I would. I would often call to schedule an appointment and I could never get a hold of Sylvia to schedule an appointment with the doctor. They kept saying they would call me back and never would. I eventually got something scheduled but they didn't tell me the time nor the date. They eventually called me day of but people gotta work and I can't just take the day off on a whim. Worse communication I ever had with any office and I don't recommend to anyone else. They waste your time, give you the run around and don't care about you it's very clear by their actions. Avoid this place.
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