Patient
New review /Update: Speaking up about bad practices and policies works. As now the service has changed and is better. Phone people actually answer the phone now instead of never answering. And the staff is more professional handles things well. Good job turning it around. Feedback is an ongoing process, communicate and try to work things out. *** Old review: Rude. Unprofessional. Personal opinion gets in the way of doing the right thing. You think we don't notice, we do. Refusing to renew medications, why? Do better, less judgement and more service, that's YOUR JOB. I'd leave specifics but don't want retaliation, still I know there will likely be retaliation, so be it.