Dr. Bruce K. Hoang, DO

I initially encountered Dr. Hoang over three years ago at urgent care in Santee. This was related to a work injury. I have seen Dr. Hoang on several different occasions. He has the worst bedside manner. He is all business and not worried about your welfare. He knows who he works for and it is not you. I had to argue with him to get any kind of doctor notice from him for light duty. Unfortunately, he is one of the main doctors at the Santee facility. He is rude, has no time for you, and just is a man who should no longer be in his position. Get rid of him. I let every doctor in that network know about what bad customer service he provides. Dr. Hoang if you no longer like the profession you are in get the hell out. You are being counter productive in that office.

I am writing this review for your office in Santee (9745 Prospect Ave, Santee, CA 92071), I called prior to arrival to try to make an appointment but the receptionist told me on the phone that an appointment is not necessary due to your establishment is an 'urgent' healthcare so I came in at 9:15 AM. After an hour an half of waiting, I informed the receptionist that I have to go back to work by noon, she assures me that I will be seen soon, I waited until 11:20 AM and still was not seen. I notified the receptionist to refund my charges and she did, she also stated that I shouldn't have to wait that long to be seen. Prior to my departure from the clinic I attempted to make an appointment for the nest day, however, I was told by the receptionist that an appointment is not possible due to this is an 'urgent' healthcare facility. I am highly disappointed in your services and needless to say, I will not return for any future care/treatment. Hopefully, you will take this complaint and improve your services for future patient/client, it would be good if a patient can make an appointment and would not have to waste (yours & mine) valuable time.

Bad needed paper work took a month to get the results