Community Memorial Health Center - Santa Paula

Great experience. Great customer service as we were greeted by the front door staff, she was very courteous. The insurance verification staff member was pleasant as well. We met Dr Nelson who was very thorough and answered all of our questions, he was great. My daughter had throat pain, she was attended well and was given a COVID 19 test just in case. I received a text follow up by a telephone call indicating the negative results....you all very much appreciated!

If I could give this place zero stars I would. I started seeing Dr. Hatch as my psychiatrist about 6 months ago and there were a lot of red flags I ignored because I had such a hard time finding a doctor to begin with. He told me to take my mask off in his office the first time I met him and he had his mask off the entire time. I felt like he wasn't listening at all when we spoke over the phone. I called his office to reschedule my next appointment which is almost 2 months away to a soon date because I felt the medication he prescribed was not working and I was struggling mentally. The woman I spoke to on the phone told me I could not change my appointment because he would get mad and she didn't want to get in trouble. I'm switching psychiatrist and I suggest you keep looking if you come across Dr. Hatch.

Dr. Hatch is the most unprofessional and condescending doctor I've ever been to. I came for a consult for ADHD medication. I was diagnosed by a different center after multiple days of testing (probably 12 hours) and have a full written report of my diagnosis. Dr. Hatch questioned how I could "think" I have ADHD and relentless pummeled me with insulting questions, including asking about my period and saying my family probably "walks on eggshells around me." Anytime he asked a question, I had about a 5 second window to answer before he interrupted me and questioned my answers. He asked about my education and said "so how do you have ADHD if you had a 3.8 gpa?" - to which I explained to him, the "professional," that people with ADHD, can still do well in school, it was just a lot more effort on my part to keep my grades up. He immediately became visibly mad at me for speaking up and said to my face "Well I see the emotional side now!" literally grinning and laughing at me. I flat out told him "you can't speak to me that way," and he put his hands down, leaned over his desk, getting close to my face and said "excuse me?!!" Nastiest man I've ever met. He told me "I'm not gonna be able to help you if you act like this!" so I stood up, told him I'm not comfortable with him and walked out. I truly can't convey through typing just how awful he was. I left sobbing because he was so mean. Invalidating my diagnosis is one thing (which I am used to), but raising your voice and trying to physically intimidate a 20 year old girl?? Disgusting. No doctor should get away with treating someone like that. I feel awful for anyone who's had to see him and hope he is relieved of his job.

I was written a 2 month subscription at the end of the year. I got my first one filled but the pharmacy needed the script that changes yearly. I'm not sure exactly how that works but you would think somebody as "smart" as a doctor would be aware of this. Now I have to make another unnecessary appointment. I wouldn't be surprised if it was done intentionally to make more money from another appointment. The front desk has attitude as well, I highly would recommend going elsewhere, I sure am.

Dr. Hatch is the worst Psychiatrist ever. I was breaking down while talking to him after I was his patient for almost a year, and he got mad at me because I told him what he has been giving me is not working. He didn't try to talk me through it or anything he just told me that I was insulting him and that I need to find a new psychiatrist. I spent a year with him and he told me to never come back while I was on the verge of tears. Dr. Zachary Hatch is very bad at his job both with prescribing medication that is effective, as well as actually listening to his patients. He will ignore your concerns, insult your intelligence which he has done on many occasions. He told me to not wear a mask while I was directly 1 on 1 with him as he told me everything about Covid was a lie and tried to bring politics into a session. Stay away from Dr. Zachary Hatch if you want real help, from a real psychiatrist.