Rancho Wellness - Family Medicine

I've been with Rancho Wellness for years. Heidi was my primary care provider. I reached out in severe pain and explained I left urgent care due to having severe abdominal pain and I'm in between the process of seeing specialist and getting imaging done to get to the bottom of whats going on and explained I had cyst on my ovary. Which was also causing immense pain during my menstrual cycle. I got a call back from the receptionist saying Heidi wouldn't prescribe anything outside of an Tylenol or ibuprofen which I was already taking 800-1000mg of. It was very careless and incredibly disappointing especially being with Heidi for years and her being fully aware of my situation of past miscarriages. I was shown no compassion at all. I eneded up in the ER and had to pay for that on top of urgent care visit all due to lack of care from my primary doctor and of this establishment. I will be finding a new primary and highly do not recommend.

A great place. The office staff are efficient and pleasant. The medical providers are amazing. Dr Singh is the best doctor I have ever had. He is pleasant and thorough. I recomend him to everybody I know.

Terrible customer service. Monique at the front desk is rude and disrespectful every time I call or come in. Constant problems with medications and prior authorizations, with zero urgency to fix them. Patients deserve better care and respect than this.

Barbara is the best! My first visit with her last week was wonderful, she's very professional, she listened to all my concerns and didn't rush me, unlike other doctors she took her time with me. For the first time I felt like I have been listened. She really cares for her patients. She's also very sweet. I'm very happy I found Rancho Wellness and thankful to Barbara for her compassion and kindness.

NP Barbara Santacruz is INCREDIBLE! I started at Rancho Wellness last year when my primary care retired and I couldn't be happier! I have seen her for yearly wellness and for nonallergic rhinitis and her thoroughness, knowledge are remarkable. She takes the time to explain and answer questions and finds solutions. If you are looking for a primary look no further. Rancho Wellness and all their staff are friendly, welcoming, knowledgeable, professional and efficient. I am so happy to have them as my primary. Thank you.