Pacific Pediatric Cardiology Medical Group Inc.

As pediatric clinic they should have had better understanding of the patients' needs, however there is zero effort to be more compassionate. I have to take my baby to appointments, and it's really hard to be there at exact appointment time, considering baby's feeding and sleeping times, as well as horrible parking situation around the building. When my baby was just a month old and we were only 10 minutes late they made a big deal about it. Told me that the doctor has to decide if he will see the baby and he said no, they told me I have to come back another time. After long back and forth conversation and explaining problems with insurance, I was told to wait and may be he will be able to see us. We waited close to one hour that time. Well, most recent appointment we were late again, less than 15 minutes because baby was crying and I had to stop and calm him down, also has forgotten which building was the office in ( the person confirming appointment told me they will send that via text, never did), they did not see my baby. I had to drive half an hour each way with crying baby as his sleep time was interrupted twice, and didn't even get to see the doctor. On top of that the appointment is rescheduled to more than month and a half away. As a practice working with babies and children, the staff could have been more understanding and caring. Especially, the other 2 times when I was on time, they made us wait more than half an hour.

These girls are very nasty and rude! So disgusting over the phone. So much attitude these girls have. If you don't like your job girl quit!!! Luz your customer service skills are lacking and she needs to get written up! This isn't the first time she had attitude over the phone....

Dr. Burke, in not so many words, saved my daughter's life. I was advised by USC Pediatric Cardiology in Pasadena that I may need to terminate my pregnancy due to a possible issue with my baby's heart. They said how urgent an appointment at children's hospital was but were no help in getting us an appointment. Thank God my husband found Dr. Burke. He met us at 5:15 pm the same day my husband called the office. The greatest office staff and the absolute best experience I've had with a doctor. He tested me and assured me things would be fine. I went for a few follow ups and called him when my baby girl was born, to check her at the hospital (for peace of mind). He came in and told me "I hate to break it to you, but she's perfect." I cannot recommend a doctor and office more highly than this. Angels on earth. I'm blessed to have been able to see him during one of the scariest situations of my life. Thank you Dr. Burke and team!!

My primary care refereed us to this group, we got Dr. Susanna Tran and she was just amazing. Luckily our 2 year old had no major issues. Unlike other doctors, she went out of her way to double check the ultra sound to make sure her opinion is accurate. Instead of reading the technicians report, she came into the ultra sound room and went over everything with us. Showed us everything and explained it in detail. The place is very clean and child friendly. Would recommend friends and family.

First time bringing in my daughter and the staff is so horrible accept a few , all they are good at is chitchatting and being on their phones texting with bad attitudes talking behind you're back on top of taking 3 hours or more to get attended . This facility definitely need kinder staff , and access to restroom inside , The doctor who attended my daughter is Female told us to wear mask , I explained the mask they have are not good because they smell like fish and hard to breath no one advise to wear one or else I would come prepared , female Doctor went and told staff she can bring her own next time , saw her true colors right away , she could of told me personally , hope I don't have to ever come back here .