Desert Family Medical Center

I was referred here by the VA, due to the unavailability of doctors at VAMC. I'm always apprehensive regarding what to expect regarding care due to previous poor experiences. When the VA contacted me and informed me they had an opening within the VA healthcare system several months later, I requested to stay with this care facility. I did so because the staff has always treated me respectfully and been attentive to my medical needs. The doctors take the time to listen, and allow me to provide input regarding my care. When informed of some minor side effects of a medication, I was placed on a replacement medication which eliminated them. I have been able to sleep peacefully for the first time in years. Dr Singh has been incredible, his communication skills are impeccable and he has a great personality. The rest of the staff are always smiling and seem to thoroughly enjoy their career. If you're looking for a new medical practitioner, or if you're a veteran who just wants to be heard, I HIGHLY recommend this location.

Terrible office... they forgot to log my nephews immunizations THAT THEIR OFFICE DID. They didn't log anything on their charts from prior immunization visits that we brought in...Be careful coming here....

Very professional, helpful, understanding and problem solving. I wanna say thank you to darlene for all her help and making sure we got everything done. Dr wang and dr novales were very helpful and making sure I get the referral to go see the cardiologist fast. Thank you again!!! If anyone needs good care i recommend them!!!

I gave 1 star because I had to. I want to leave zero stars, not because of the doctors, but because of the rude, unhelpful office staff. Especially Natalie and Sarah F. They should both be fired. This is my second issue with Natalie specifically. I emailed the office last issue with her, so this time I'm putting it into writing formally in a review. There are so many negative reviews about the office staff being rude...why are they still working here?? I called in to check up on a prescription that was supposed to be faxed 2 days ago from my pharmacy. I also sent an email to Dr. Dallas 2 days ago for the refill. When I called, Natalie informed me that there was no fax, and they needed a fax to refill my prescription. I explained it was a medical emergency as it is my asthma medication, and I also explained that I had spoken with the pharmacist and they verified that they did fax the request two days ago. Natalie said there was nothing they could do for me and ended the call. I went back to the pharmacist and she went ahead and faxed another request and placed a phone call while I was there waiting. The pharmacist informed me that the doctors office doesn't need a faxed form from them. She told me they should refill the prescription if I call in. She said "they are just being lazy". This is unacceptable. I called Natalie back, and she was extremely over the top rude. I told her what the pharmacist said, and asked why they couldn't help me with my refill over the phone, especially since I emailed 2 days ago with no response, and she responded "I don't know". I then asked for her supervisor. She sent me to Sarah F. I asked for Sarah's last name and she immediately became defensive and told me she doesn't have to give me that information. She was extremely impolite and unhelpful. I will admit that I got angry and used profanity. I said "Fuck", she then told me she didn't have to speak to me, and ended the call. I was so frustrated. I called back to speak to another supervisor, and Natalie transferred me to Sarah F's voicemail. I called back in and Natalie told me there was no one else I could speak to. She is awful and I am still without an inhaler. This is the MOST unprofessional office staff I have ever encountered. They are rude, and give people responses that are not helpful and make them upset.

Great doctors and awesome place. They have saved my life more than once. They are always listening to concerns I have and a willing to find out what the true issues are. I am very grateful for this caring team. They have found things many other doctors have missed just by listening and acting on my concerns. The office staff is nice everytime I call and responds promptly. I love it at this office.