Patient
During my visit to this office on April 22nd, I received an appointment for a Halter Monitor scheduled for May 9th. It was not until May 7th that I was made aware of a $40 charge associated with the procedure. As someone facing significant financial challenges, I rely on my medical coverage to alleviate the burden of these expenses. Upon contacting the receptionist, whom I believe is named Lordis, to explore alternative options, I was initially asked to leave my ID as collateral, which was not possible as I require it for work purposes. After being placed on hold, I was informed that the procedure would not proceed unless the fee was paid in advance. My disappointment stems from the lack of communication regarding this charge, particularly since I had made arrangements for the initial appointment on April 22nd, which made me take time off work and incurred additional expenses. Moreover, despite visiting the office on May 2nd, no reminder was provided, making this situation more frustrating. Also, I found the response to my inquiries regarding appointment scheduling to be unsatisfactory, with the receptionist displaying rudeness and having a disparaging tone during our interaction. This was confirmed when she used Spanish, in a condescending tone. In light of these circumstances, I will now have to seek care elsewhere, with the hope of finding a provider who is more attuned to the needs and financial constraints of their clients. Had I been informed of the $40 charge at the time of scheduling on April 22nd, I would have had enough time to prepare accordingly. I hope that this clinic will address these concerns promptly to ensure a more positive experience for your clients in the future.